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Leasing Professional

3 months ago

Orlando, Florida, United States ConcordRENTS Full time

ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members.

Join ConcordRENTS to advance your career while working for a company with over a 30-year history investing in maintaining our community and our team members while also enjoying industry-leading starting wages. ConcordRENTS is committed to creating a pathway to a minimum wage of at least $20 per hour within the first 6 months of satisfactory employment. In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members.

Our team members' commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually.

Team members joining us with industry experience sometimes cite lack of investment by their previous organizations as a motivating reason to make a career change. Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience without the concern of whether the community can afford a repair. Ultimately, we measure the value of our performance based on the satisfaction of our residents.

ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.

This position is right for you, if you wish to contribute to the success of the community by achieving leasing, marketing and administrative objectives. This includes building rapport with future and current residents to ensure desired occupancy and retention levels. Monitor community support systems to ensure communication between the community and support areas is maintained so that each area is able to achieve their goals.

Pay for this position is commensurate with experience of candidate.

ESSENTIAL FUNCTIONS:

  • Responsible for all aspects of leasing and marketing to local businesses and prospective residents. This includes the completion of marketing logs and other required marketing reporting.
  • Represent the organization to residents, prospective residents, staff, and the community and practice exceptional service to prospects and residents. Ensure that residents concerns and service requirements are resolved with urgency, quality, and service consistent with policy and performance expectation.
  • Prepare the property for business by completing Morning Merchandise prior to business opening. Walk the property and make adjustments or report on elements that are in need of attention. Ensure model and clubhouse are clean and provide a welcoming environment.
  • Ensure that rent payments received on-site are promptly processed. Address resident-related damages and policy violations so that proper communications occur with resident and that applicable fines and damage fees are collected as requested.
  • Ensure all documentation is provided for residency and recertification processes to the Café or Recertification Team, ensuring all documentation is uploaded to café or the document center as required.
    Notify future residents of application approval, collect deposits and assign units.
  • Ensure proper execution of leases and related documents by working with the centralized analytics team. Inspect assigned units prior to resident move in to ensure adherence to Concord standards.
  • Respond to resident inquiries associated with community issues. Investigate, resolve, and follow up with residents to ensure satisfaction of concerns.
  • Inspect apartment homes upon vacancy to determine compliance with requirements for deposit refunds or charges to be assessed for damage or condition of unit, or for early lease termination. Document inspection results and submit deposit disposition for processing as requested.
  • Assist to implement and execute resident activities including Monster Club, parties, training programs, and required resident service functions.
  • Complete required checklists, and other administrative work for the community as directed.

Knowledge and Experience

  • General knowledge of business. High School Diploma or equivalent required.
  • Strong customer service, verbal and written communication skills are required.
  • Demonstrated customer service or sales experience.
  • Property management leasing experience is preferred.
  • Demonstrated problem resolution work experience.
  • Ability to speak, read and write English for safety and productivity reasons.