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Senior Manager, Order Management Operations

4 months ago

Columbus, Ohio, United States BD (Becton, Dickinson and Company) Full time

Job Description Summary

As part of the North America Supply Chain organization, reporting to the Associate Director, Order Management, the Senior Manager, Order Management Operations is responsible for managing a team associate that are responsible for customer onboarding and maintenance of electronic data interchange platforms and resolving customer ordering issues to ensure accurate and timely order fulfillment. The perfect candidate for this position has superior organizational and multi-tasking skills and broad knowledge of electronic data interchange and order management business processes. The candidate must communicate effectively (verbal and written) with internal and external technical and non-technical groups and have demonstrated presentation and documentation skills. The candidate should be self-motivating and able to work independently while sharing knowledge and mentoring other team members. Ensures all departmental objectives, metrics, and measures are achieved.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of healthTM is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Responsibilities

  • Ensure strategic alignment through cascading Key Performance Indicators (KPIs') top down and bottom up. Support customer order management leadership team in creating strategic improvement goals for order transmission automation and touchless orders, order fulfillment governance processes across all functional business units and enterprise resource planning systems.
  • Facilitate Electronic Data Interchange (EDI) updates and development in alignment with Technology and Global Services (TGS) to determine technical requirements based on business need and oversee thorough end-to-end testing, including regression testing.
  • Teach, coach, and demonstrate proficiency in end to end order management concepts and systematic approaches, including strategy development & deployment, growth mindset and the core competencies of a servant leader. Serves as an expert source of knowledge in order management and resolution for internal and external team members.
  • Day to day supervision of the EDI and E-Business teams using key performance indicators and performance metrics. Facilitates weekly team meetings to review operational and project initiatives and engage the team in performance improvement discussions to improve customer experience outcomes and increase automation and touchless orders.
  • Lead and participate in quality improvement initiatives and projects that impact customer order management, customer experience, and revenue outcomes. Provides guidance and mentors team members working on projects.
  • Develop, monitor, analyze order management and order fulfillment dashboards to identify performance opportunities that increase the fulfillment of customer orders and the customer experience. Partner with functional and business unit leadership teams to collaboratively develop and execute performance improvement initiatives to improve the customer experience and reduce cost.
  • Develop and grow touchless orders capability through continuous improvement. Continue to drive order management operations and execution capability development use of lean methodologies.
  • Develop and grow problem solving capability at all levels. Support collaboration within order management team to generate, sustain, and deliver results that increase efficiency and productivity.
  • Coordinate focused improvement project teams to increase the use of automation and touchless orders through creating processes that increase the use of electronic orders, master data accuracy, and decrease match exceptions. Focus on building capability that improves problem solving, increases match exception awareness, and empowers teams to eliminate manual order correction intervention.
  • Act as a liaison and champion between BD and EDI vendors and establish relationships with critical stakeholders. Facilitate quarterly business reviews to make sure the EDI vendors services meet both contractual and business objectives. Develop a roadmap to optimize EDI capabilities to maximize return of the contract value.

MINIMUM REQUIREMENTS:

  • Minimum of 5 years of people leadership experience
  • Minimum of 10 years of experience leading cross-functional projects
  • Minimum of 10 year's experience with ERP system(s)
  • Minimum of 15 year's prior experience in a related industry (i.e. medical device, healthcare supply chain, supply chain, pharmaceutical)
  • Bachelor's degree in business, management, supply chain, or related field, instead of a bachelor's degree, a high school diploma plus 10 years of experience.
  • Certificate programs in International Logistics and Transportation, Export Operations, and global trade compliance certification preferred

COMPETENCIES:

  • Team player with impactful verbal and written communication skills
  • Ability to influence without authority
  • Strong analytical skills and attention to detail
  • Strong customer focus and a track record of implementing best-in-class service levels
  • Ability to build strong relationships with relevant stakeholders
  • Skillful at setting priorities, meeting deadlines, and managing multiple tasks
  • Versatile learner with the ability to function in a changing environment
  • Action-oriented and results-driven, independently seek continuous improvement opportunities
  • Must be self-motivated and have the ability to be productive with little or no direct
  • supervision
  • Proficiency in standard business computer software applications (MS Word, Teams, PowerPoint, Outlook)
  • Advanced Microsoft Excel skills

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

USA TX - San Antonio

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.