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Valet Operations Manager

2 months ago

Columbus, Ohio, United States Parking Management Company Full time

About Us

Parking Management Company (PMC) is a rapidly growing organization providing premium valet parking services to hotels, resorts, hospitals, and events across the US.

Job Summary

We are seeking a driven Senior Guest Service Manager to lead our team in delivering exceptional guest experiences. As a key member of our operations team, you will play a pivotal role in overseeing the day-to-day operations of our valet team, ensuring the seamless delivery of exceptional guest service and consistently exceeding guest expectations.

Key Responsibilities

  • Oversee the hiring, training, and discipline/accountability of staff.
  • Cultivate relationships with associates and manage each account.
  • Handle revenue, payroll, and claims.
  • Actively participate in shifts and work a minimum of 40 hours on-site at account(s).
  • Create the weekly valet schedule for assigned account(s).
  • Assume a leadership role for one primary site; coach and support the operations of 2-3 additional sites.
  • Bring 5+ years of experience in leading and managing large complex operations and/or 2+ years in multi-site leadership.

Requirements

  • Minimum of 5 years of experience in the hospitality industry, with at least 2 years of supervisory experience.
  • Proven track record of success in leading, motivating, and developing teams.
  • Exceptional customer service skills, with a demonstrated ability to handle guest concerns and complaints effectively.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Attention to detail and a commitment to maintaining the highest standards of service quality.
  • Excellent communication and interpersonal skills, with the ability to build rapport with team members, guests, and hotel management.

Benefits

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a retirement savings plan.
  • Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience.
  • Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations.
  • Professional development opportunities, including training, conferences, and mentorship programs.

Why Join PMC

  • Career Growth: PMC offers continuous growth opportunities.
  • Dynamic Team: Be part of a dynamic and collaborative team environment.
  • Entrepreneurial Spirit: Contribute to an entrepreneurial and innovative workplace.
  • Portfolio Evolution: PMC's portfolio is expanding, offering new and exciting challenges.