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Director-Tele Account Development
2 months ago
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Role Objective
The Director, Tele Account Development is a hybrid position leading a team of individual contributors responsible for business development and management of a portfolio of high-value existing small to mid-size customers. This position will drive results through thought leadership, rigorous performance management and coaching and development of a high performing team.
Job Responsibilities
Strategic planning (20 – 30% of time)
Drive overall territory growth and retention strategy to achieve business goals and scorecard targets
Collect customer feedback and distribute internally to influence product development based on customer need
Coaching and development (20 – 30% of time)
Coach and develop a group of individual contributors to drive growth and hit scorecard targets
Hire and on-board new managers to build a strong team and support team development by regularly conduct 1:1 coaching sessions and team huddles
Performance management (10 – 20% of time)
Drive a high quality, rigorous sales review process, including account planning, account prioritization and opportunity development
Work closely with internal partners to develop cross-sell opportunities
Account development (10 – 20% of time)
Identify key client opportunities, handle client escalations, as needed
Provide guidance to team to uncover growth opportunities, treat identified customers and achieve growth targets
Compliance (100% of time)
Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
Support Operational Excellence team in call monitoring processes to support high quality customer interactions
Knowledge, Skills, Attributes, and Experience
Knowledge and Skills
Client development
Demonstrates ability to identify potential client growth opportunities and drive results through creative problem solving and excellent leadership Coaching Provides individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions Performance management Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results Demonstrating value Provide strategic thought leadership to help drive the overall account business strategy Proactively and consistently demonstrates the value of partnering with American Express Results focus Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks Market, industry, & product knowledge Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation Attributes Strategic thinking Leadership and team motivation Personal accountability Compliance focused Experience Bachelor's degree preferred Experience leading sales teams, 5 – 7 years minimum Experience partnering with clients across various markets / industries Experience in a highly-regulated industry Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.