service delivery supporter

1 month ago


Remote Home, United States Atos Full time


Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation.

As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries.

By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

Sr DevOps and

Support Engineer Preferred Location:

Dallas, TX Description As a Senior DevOps and Support Engineer, the successful candidate will be responsible for designing, implementing, and maintaining the infrastructure and tools necessary for efficient software deployment and monitoring.

Expertise will span various technologies, including cloud platforms (AWS, GCP, MSFT, and OCI), automation tools, and database systems.

Here are the key responsibilities:

Infrastructure Automation:
Develop and maintain Python automations for deployment, configuration management, and scaling. Create and manage Helm charts for Kubernetes-based applications. Use Terraform to define and provision infrastructure as code (IaC).

Database and Dashboard Management:
Work with SQL databases (such as Redshift, BigQuery, and others) to optimize queries and manage data. Design and build Cost, KPI, and Customer dashboards using Superset or similar tools.

Support and Incident Management:
Handle support tickets promptly, troubleshoot issues, and provide timely resolutions. Participate in an on-call rotation to address outages and critical incidents.

Cloud Monitoring:
Monitor cloud environments (Google Cloud Platform and AWS) using native metrics and logging services. Set up and maintain monitoring for AWS OpenSearch clusters.

On-Premises Monitoring:
Implement monitoring solutions for on-premises infrastructure using Icinga2. Utilize configuration management tools like Puppet, Ansible, and Opentofu. Manage hardware and network devices using MaaS (Metal as a Service).

Requirements:
Bachelor's degree in computer science, software engineering, or a related field. Proven experience as a DevOps Engineer, with a focus on automation, cloud, and monitoring. Strong scripting skills in Python. Familiarity with Helm, Terraform, and SQL databases. Knowledge of cloud platforms (GCP, AWS) and their monitoring services. Experience with on-premises infrastructure monitoring tools. Excellent problem-solving skills and ability to work collaboratively. This role is a critical bridge between development and operations, ensuring smooth software delivery and system reliability.

Let's grow together.

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