Director, IT Support

2 months ago

Remote, Oregon, United States F&G Full time

Job Summary

The Director, IT Support and Operations is a key operational leadership role overseeing the development, delivery and continuous improvement of IT Support services and IT Operations. An essential function of this role is guaranteeing the best possible experience for our organization through quality and timely IT customer service. This position is accountable for ensuring our IT systems are operating optimally, allowing our people to be productive.

This position will report to the AVP of Security and Operations and will have regular interaction with key stakeholders, internal customers, team members, IT leadership and executive management.

Duties and Responsibilities

  • Determine and action IT Support and Operations continual improvement through clearly defined roadmaps aligned to company and department objectives
  • Establish IT Support and Operations priorities and deliver quality results as committed
  • Define IT Support and Operations key objectives and success measurements
  • Demonstrate strength and conviction to achieve objectives despite obstacles and objections
  • Establish clear and accountable team goals, associated with company and department objectives
  • Manage technology vendors and service providers to ensure that the organization's technology needs are met
  • Solve problems that challenge the IT Support and Operations management team
  • Mentor and develop the IT Support and Operations team to enhance individual and team performance
  • Build and foster relationships with customers and key stakeholders
  • Maintain a strong understanding of the organization's business needs and work closely with other departments to ensure that IT Support and Operations is aligned with those needs
  • Drive Service Level Objective definition in alignment with key stakeholders and business objectives
  • Participate in planning and managing resources and the department budget
  • Continuously improve operational efficiency without compromising quality and experience
  • Leverage customer feedback and data to identify enterprise-wide improvements
  • Provide regular status updates to IT leadership
  • Serve as a primary contact and relationship leader for key partners, driving efficiencies and quality results
  • Act as the voice of the customer for our organization
  • Own the escalation for all technology issues related to the delivery of IT Support and Operations
  • Ensure compliance with all regulatory, audit and legal requirements
  • Identify and raise potential risk issues

Experience and Education Requirements

  • S. or B.A. required, advanced degree preferred
  • 8+ years of Information Technology leadership in Support and Operations
  • 3+ years of experience managing cross-functional development team
  • Demonstrated experience leading cross-functional teams in a service and experience focused organization
  • Strong/current technical proficiency with IT Support and Operations systems
  • Experience designing, developing, implementing, and monitoring adherence to policy, process, procedures, and standards
  • Experience managing outsource vendors and internal staff
  • Extensive experience working in an effective SOX/internal control environment
  • Business Process Re-Engineering, Six Sigma or Lean a plus
  • Experience with ITIL or comparable framework and processes
  • Insurance industry experience is preferred but not required

Knowledge, Skills and Abilities

  • Aptitude to manage multiple projects and initiatives simultaneously
  • Ability to effectively lead teams, coordinate team activities, and mobilize workforce
  • Extensive service level management experience
  • Strong networking and relationship-building across the organization and with service providers and partners
  • Current knowledge of operations and information security, compliance, and disaster recovery principles
  • Business/commercially-focused and results oriented
  • Strong fiscal focus including budgets, ROI and Cost Benefit Analysis
  • Consultative and client-oriented, a creative problem solver with a collaborative nature
  • Executive Leadership; ability to influence/negotiate with peers and vendors
  • Excellent project management skills, PMI certification a plus
  • Professional, decisive with integrity and high ethical standards

Other Requirements

  • Perform other functions, duties and projects as assigned
  • Regular and punctual attendance
  • Understanding and agreement of job requirement which may require after hours work/support and weekend work
  • Ability to travel up to 10%

#LI-MB1 #LI-Remote

Additional Information

Work Environments

F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process, please contact

Join our employee-centric hybrid work environment: F&G Careers

About F&G

Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life's unexpected events.

As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.

1Top Workplaces USA 2022 – 2023

2Des Moines Register Top Workplaces 2018 – 2022

Notice for all Applicants who are California residents under the California Privacy Rights Act. Please click here to review the policy.

  • Cloud Server Support Technician

    1 week ago

    Remote, Oregon, United States Revel IT Full time

    Job OverviewRevel IT is seeking a dedicated Connectivity Support professional to join our team. This role involves providing both virtual and onsite assistance to facilitate the deployment of POC Link cloud server solutions and to conduct software upgrades with our ID NOWTM instrumentation.Travel Requirement: This position necessitates approximately 75%...

  • Senior Director, Development

    1 month ago

    Remote, Oregon, United States The ALS Association Full time

    The ALS Association is the only nationally affiliated not-for-profit health organization dedicated solely to ALS. The mission of the ALS Association is to find the cause of the disease and discover a cure through global, cutting-edge research. The ALS Association empowers people with Amyotrophic Lateral Sclerosis (ALS) and their families to live fuller lives...

  • Account Management Director

    4 days ago

    Remote, Oregon, United States RxBenefits, Inc. Full time

    Job DescriptionJob Title: Account Management DirectorCompany: RxBenefits, Inc.Job Summary:We are seeking an experienced Account Management Director to lead our team of Account Managers and Strategic Account Executives. The successful candidate will be responsible for developing and implementing strategies to improve account retention and achieve key...

  • Director of Marketing

    4 weeks ago

    Remote, Oregon, United States Valora Full time

    Valora Inc's mission is to unlock access to financial opportunity so everyone can create and share value without barriers. We believe every person should have access to the information, education, and tools needed to build wealth. When everyone has the potential to prosper, our world will be a more supportive and interconnected place.Valora is seeking an...

  • Director of Finance

    4 weeks ago

    Remote, Oregon, United States Primordial Labs Full time

    What We Do:Primordial Labs is building Anura, the next-generation human-machine interface. Anura allows operators to command, control, and collaborate with uncrewed systems through natural language, just like they would with a human teammate. Our job is to make it easier for warfighters to wield the power of autonomous systems on the battlefield. Job...

  • Operations Transformation Manager

    1 month ago

    Remote, Oregon, United States Highstreet IT Solutions Full time

    Reporting to the Chief Operating Officer, the Operations Transformation Manager is accountable for overseeing the activities that drive profitability and operational efficiency within a high-end consulting firm.The Operations Transformation Manager is responsible to inform and collaborate on decisions that impact the company's growth and success and plays a...

  • Account Director

    3 months ago

    Remote, Oregon, United States Third and Grove Full time

    This position is fully remote. All applicants must live and work in the United States.TAG is seeking a passionate and talented Account Director to support our web development efforts and help us deliver outstanding digital experiences to our clients. As an Account Director at TAG you will be empowered, accountable, and responsible for the engagements and...

  • Director of Safety

    2 months ago

    Remote, Oregon, United States Cargomatic Full time

    At Cargomatic, we are committed to finding new ways to solve complex, real-world problems for our customers. Our approach enables our employees - at all levels, in every role - to thrive in an environment of intellectual curiosity, where people are passionate about what they do and support each other to get the job done. Cargomatic was named to the list of...

  • Director of Information

    2 months ago

    Remote, Oregon, United States VidMob Full time

    Vidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world's largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob's influence lies in its partnerships and...

  • Director, Engineering

    2 months ago

    Remote, Oregon, United States Kyruus Health Full time

    At Kyruus Health, our mission is to connect people to the right care, in pursuit of our vision: a better healthcare system- one that's transparent and accessible- where everyone gets the care they need. Our values are at the heart of everything we do: We care deeply – We do the right thing even if it's the harder thing. We are fiercely driven – We...

  • Director of Funding Growth

    4 weeks ago

    Remote, Oregon, United States StartEngine Full time

    About StartEngineStartEngine is the FinTech powerhouse driving the future of fundraising and alternative investing. StartEngine was founded by Howard Marks, the co-founder of Activision ($75B+ market cap), with the goal of helping entrepreneurs achieve their dreams by removing funding barriers. Howard was joined by Shark Tank judge and serial entrepreneur,...

  • Product Management Senior Director

    2 months ago

    Remote, Oregon, United States The Cigna Group Full time

    ROLE SUMMARY:The Senior Director of Regulated Markets Audit and Clinical Operations provides strategic direction, guidance and management for a team that is responsible for Regulated Markets clinical operations, audit readiness and coverage determination capabilities oversight. This role is responsible for driving line of business (Medicare, Medicaid and...

  • Director, PMO

    4 weeks ago

    Remote, Oregon, United States Fusion Risk Management Full time

    The Role The Director, PMO is a key role within the Services organization responsible for ensuring project management leadership, best practices and delivery excellence within Professional Services. The Director, PMO will be responsible for the following activities: Managerial responsibility for Project and Program Managers within the Professional Services...

  • Director, Biostatistics

    1 month ago

    Remote, Oregon, United States Generate:Biomedicines Full time

    About Generate:BiomedicinesGenerate:Biomedicines is a new kind of therapeutics company – existing at the intersection of machine learning, biological engineering, and medicine – pioneering Generative BiologyTM to create breakthrough medicines where novel therapeutics are computationally generated, instead of being discovered. The Company has built a...

  • Director, Revenue Growth

    1 week ago

    Remote, Oregon, United States Webflow Full time

    About the RoleWe are seeking a highly skilled Director, Revenue Growth to join our team at Webflow. As a key member of our revenue team, you will be responsible for driving revenue growth through the development and implementation of scalable enablement strategies across the organization.Key ResponsibilitiesLead the development and delivery of a sales...

  • Biostatistics Director

    2 months ago

    Remote, Oregon, United States Alector Full time

    Our mission is to develop therapies that empower the immune system to combat neurodegeneration and our team is focused on developing treatments for some of the most challenging diseases facing our society. We are supported in this mission by experienced and accomplished scientists and clinicians, a novel portfolio of programs, leading healthcare investors,...

  • Director of Accounting

    2 months ago

    Remote, Oregon, United States CompanyCam Full time

    Hi, we're CompanyCam.We're a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor's entire business. We're committed to providing a consumer-grade, game-changing...

  • Director, Data Integration

    4 weeks ago

    Remote, Oregon, United States Arcadia Full time

    Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit Why This Role Is Important to ArcadiaWe are seeking a highly skilled...

  • Director, Sales

    2 months ago

    Remote, Oregon, United States VelocityEHS Full time

    THE OPPORTUNITY: This remote opportunity is open to candidates residing anywhere in the United States or Canada. We are seeking a dynamic and experienced Director of Sales to elevate VelocityEHS' Mid-Market and Enterprise Sales teams and Managers. The ideal candidate will leverage their strategic agility, operational savvy, and motivational leadership to...

  • Director of Supply Chain Operations

    1 week ago

    Remote, Oregon, United States Powur Full time

    Director of Supply ChainPowur PBC is seeking a highly skilled and experienced Director of Supply Chain to join our team. As a key member of our leadership team, you will be responsible for developing and implementing strategic supply chain initiatives that drive business growth and profitability.Key Responsibilities:Develop and execute a comprehensive supply...