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Field Service Technician
2 months ago
Your Tasks:
- Receives trip assignment from inside schedulers; makes travel arrangements to arrive on time according to customer requirements.
- Interviews customer to determine machine problems; performs basic troubleshooting on machine functioning; verifies where problem is located.
- Performs hands-on electrical and mechanical troubleshooting and repairs on specified KHS USA machines to ensure machine is functioning correctly according to specifications; coordinates with customer and Parts department to order any needed parts
- Troubleshoots and modifies or edits programs of Programmable Logic Controller's (PLC).
- Audits and documents missing or bypassed safety devices on KHS USA machines and replace or repair.
- Trains customers for successful operation and maintenance; may show operators how to do changes for different size or format packaging; provides preliminary invoice for customer signature.
- Works under the direction of senior technicians to start-up new machines, checks power system and wiring; observes lockout tag out process to check machine components functionality; establishes that product is moving through properly; communicates with internal staff to solve technical problems or project issues.
- Prepares concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicates with KHS internal staff to report on service activities; completes and submits reports within 3 weeks after the end of a job. Periodically inspects customer spare parts inventory and recommends additional parts orders as needed for successful equipment maintenance and operation.
Your Qualifications:
- Bachelor in computer or electrical engineering with good mechanical skills or comparable education/training
- Extensive knowledge of machinery for the beverage / packaging industry and work experience of at least 3 years
- Analytical thinking for solving technical tasks
- Flexibility, assertiveness and organizational skills
- Self-confidence and friendly appearance
- Willingness to travel up to 90% of the time
Benefits:
- Innovative and international working environment
- Competitive wages
- Medical, Dental, Vision insurance offered at 30 days of employment
- Generous Educational Reimbursement program
- Company sponsored Life and Disability Insurance
- Paid Time Off
- Ten (10) Paid Holidays per year
- 401K with Company Match