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AR Manager

3 months ago

Remote, Oregon, United States Infinx Full time

ABOUT NI2 HEALTH
Awarded Consulting Magazine's "Best Small Firms to Work for," Ni2 Health ranks highly in employee morale and firm culture. At Ni2 Health, you will discover challenges that excite you as you develop professionally and explore different career paths based on your interests and abilities. We reward ambitious, talented individuals with a work environment that fosters creativity, teamwork and collaboration while encouraging fresh thinking away from the way things have always been done.
Breaking the mold is a vital component to what we do at Ni2, and driving sustained value to our clients is paramount. Our team members and clients are completely satisfied with our service-based approach. If you are looking to be mentored as a new graduate, come explore Ni2 Health ) and join a team of stars.
ABOUT THE ROLE
The AR Manager - Revenue Cycle plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying workflow issues and providing solutions. With sharp attention to detail one would discern client problems and communicate/escalate root cause issues to appropriate parties. The Manager must be able to proactively monitor daily workflow and staff productivity while adhering to NI2's key revenue performance and quality metrics.
This role will report directly to the Revenue Cycle Director. As a member of NI2 Management Team you will be responsible for assisting in the management of daily operational processes within R1 Shared Service Center.
Location: REMOTE
Responsibilities:

  • Lead and direct a staff of supervisors that will have individual teams consisting of no more than 10 employees.
  • Manage billed AR and post payment denials to ensure customer contractual SLAs are met consistently
  • Maintains a relationship with all internal teams and customers
  • Participate and represent NI2 on corporate projects and initiatives
  • Design, improve and execute customer processes and workflow.
  • Develop and implement recommendations and provide formal feedback on project results and team performance to management.
  • Ability to create detailed reports for management.
  • Ability to maintain confidentiality of all information under HIPAA guidelines and customer confidentiality agreements.
  • Supports new customer expansion development and implementation.
  • Serve as a mentor to current team by consistently displaying the NI2 values
  • Other responsibilities as assigned.

Core Competencies:

  • Data driven; ability to use revenue cycle data to make decisions, develop strategies and prioritize work
  • Ability to identify areas of concern that affect cashflow and develop plans to correct
  • Proven analytical skills to resolve unresolved claims or account issues
  • Expertise in major payer processes
  • Proven ability to deescalate client, team member, and peer issues
  • Proven understanding of quality audit reviews and ability to effectively communicate any changes or training needed
  • Proven ability to work more than 40 hours per week when is needed to get the job done
  • Proven team building facilitation and feedback
  • Proven ability to collaborate with leaders both within Ni2 and outside partners
  • Proven ability to create, review, update, and implement process improvements
  • Proven ability to develop internal processes that hold team members accountable
  • Proven ability to make informed decisions
  • Ability to manage multiple AR's and manage multiple AR teams
  • Proven ability to be adaptable with changes in direction or strategy and ability to execute on the changes
  • Demonstrate the ability to identify process improvements that will reduce avoidable write offs and communicate that to the client effectively
  • Understanding the correlation between staffing, net cash collected, and the bottom line

Required Qualifications:

  • 5-7 years' experience in managing back-end revenue cycle teams in a hospital/physician enterprise or health care outsourcing environment
  • Cerner Revenue Cycle Management Knowledge
  • Epic Revenue Cycle Management Knowledge
  • Strong organizational skills
  • Takes initiative to complete tasks rapidly and accurately
  • Strong analytics/data science skills
  • Experienced leading and managing remote employees in a high contact center environment
  • Strong computer skills, including Microsoft Excel, Word, and PowerPoint
  • Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed.

Desired Qualifications:

  • Bachelors degree from an accredited college
  • Certified revenue cycle management experience
  • Prior continuous improvement experience utilizing Lean Six Sigma tools
  • Higher preference for candidates who meet the Desired Qualifications