Senior Technical Support Analyst

2 months ago


Brockton, Massachusetts, United States Optum Full time

Join our team at Optum, a global organization dedicated to improving health outcomes and advancing health equity worldwide.

This position involves consulting with internal customers to analyze, design, and maintain telehealth workflows and services. You will be responsible for technical application systems supporting telehealth needs, providing training to end users, and making recommendations for process improvements and new services.

If you're within a 50-mile radius of Twin Cities MN, you can work remotely while occasionally traveling to project sites in Minnesota and western Wisconsin.

Primary Responsibilities:

  • Analysis and documentation
  • Define requirements and manage conflicts
  • Process service requests impacting IT teams
  • Provide solutions for customer inquiries
  • Communicate with internal IT providers
  • Implement and administer business applications
  • Develop data models and cost analysis

Customer management and support

  • Implement solutions and provide support
  • Follow management processes
  • Offer on-call support
  • Deliver training to end-users
  • Prepare technical reports

Project management

  • Lead complex projects and project teams

Team leadership

  • Mentor lower-level analysts

Join us in an environment that values your contributions, challenges you, and provides opportunities for growth.

Required Qualifications:

  • High School diploma or GED
  • 5+ years of experience in IT or business analysis
  • Experience with telehealth platforms
  • Proficiency in Microsoft Office
  • Ability to be on-call one week per month
  • Travel within a 50-mile radius of Minneapolis, MN

Preferred Qualifications:

  • Excellent customer service and communication skills

*All remote employees must adhere to UnitedHealth Group's Telecommuter Policy.

At UnitedHealth Group, we strive to make the health system work better for everyone, prioritizing health equity and sustainable care practices.

Equal Employment Opportunity: UnitedHealth Group is committed to diversity and provides equal employment opportunities to all applicants regardless of race, color, religion, sex, age, national origin, disability status, and more.

UnitedHealth Group maintains a drug-free workplace and requires candidates to pass a drug test prior to employment.



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