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Club Seat Membership Advisor

3 months ago

Houston, Texas, United States teamworkonline Full time
The Houston Texans are in a season of growth and are seeking an individual for the position of Club Seat Membership Advisor.

Our Texans Teammate Habits:
  • Dedication to the team
  • Be adaptable
  • Passion for work
  • Win with integrity
  • Own the outcome

The Texans CHARGEBe Champions in Every Way by Cultivating Excellence and Fearlessly Evolving
Culture: We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do.

Basic Function: Responsible for servicing/renewing all assigned Club Seat members in premium areas.
Duties/Responsibilities:
  • Manage assigned Club Member accounts to execute the renewal, retention and touchpoint goals.
  • Oversee service aspects of assigned Premium areas on gamedays including general operations.
  • Texans representative when working with food and beverage related to service opportunities.
  • Keep Archtics system current regarding Directors and Chairman's club seats.
  • Assist with hosting various events throughout the year for Club Seat Members.
  • Track all account activity with customers in the CRM and/or Archtics database.
  • Retain relationships with clients through creative means; including but not limited to personalized outreach, gameday visits, non-gameday events, in-person meetings and surprise and delights.
  • Assist with development and execution of staff training programs.
  • Perform other duties as may be assigned from time to time by the departmental leadership.
Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.
Skills Required:
  • Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment.
  • Effective verbal and written communication skills with hands-on approach towards business.
  • Strong interpersonal skills and the ability to create and maintain solid working relationships at all levels across the organization and externally.
  • Possess excellent attention to detail and an ability to produce high-quality, accurate work within designated deadlines.
  • Ability to apply effective problem-solving and customer service skills to job duties.
  • Ability to maintain confidential and/or proprietary information.
  • Ability to react and respond to immediate needs while managing day to day activities.
  • Availability to work evenings, holidays, and weekends.
  • Proficiency in use of Microsoft Office software applications.
  • Familiarity with Customer Relations Management ("CRM") system applications.
  • Familiarity with Archtics ticketing software system.

Education/Experience:
  • Bachelor's degree from a four-year accredited college or university preferred.
  • High School Diploma required.
  • Minimum two to three (2-3) years working in a customer service role required.

Title: Club Seat Membership Advisor
FLSA Status: Non-Exempt
Department: Ticketing
Reports to: Club Membership Services Manager

Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.

If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications. The Houston Texans organization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.