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Club Experience Specialist

2 months ago

Houston, Texas, United States Houston Fitness Partners Full time

Job Summary:

Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness, dedicated to providing a high-quality experience in a welcoming, non-intimidating environment. We are seeking a highly motivated and customer-focused Overnight Member Services Representative to join our team.

Key Responsibilities:

  • Member Services:
    • Greet members and guests with confidence, high-energy, and professionalism.
    • Anticipate and respond to member needs, delivering efficient customer service in a fast-paced retail environment.
    • Utilize strong communication and problem-solving skills to resolve customer concerns.
  • Phone and Inquiries:
    • Answer phones promptly and in a friendly manner.
    • Assist callers with knowledgeable and accurate information.
  • Prospecting and Sales:
    • Perform prospective member calls and tours.
    • Assess membership needs and execute retail transactions with accuracy.
  • Club Maintenance:
    • Regularly clean and sanitize the club and equipment.
  • Additional Responsibilities:
    • Ability to answer questions regarding business procedures and policies.
    • Self-starter who takes initiative with minimal direction and supervision.

Requirements:

  • Superior customer service skills.
  • Self-starter with a solid work ethic.
  • Basic computer proficiency.
  • Ability to pass a background check.
  • Willingness to become CPR/AED Certified.

Physical Demands:

  • Continual standing and walking throughout the club.
  • Ability to work 3rd shift (overnight) alone.
  • Must be able to lift up to 50 pounds.
  • Frequent cleaning and sanitizing of equipment and facilities.

Benefits:

  • Medical, Dental, and Vision Insurance for full-time staff.
  • 401(k) plan eligibility after 12 months of employment.
  • Free PF Black Card gym membership.
  • Opportunities for growth.