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Product Manager-Strategy and Delivery Vice President
3 months ago
Job Description
If you enjoy creative problem solving, are highly analytical, and are skilled at building momentum around meaningful work, this is the role for you.
The Rewards team is looking for a Product Strategy and Delivery Vice President to support a product area within Chase Rewards. The Chase Rewards product team is responsible for delivering loyalty user experiences that enable our customers to earn and redeem their Ultimate Rewards points. The Rewards Product Strategy and Delivery VP will be responsible for making our products better, smarter and more personalized by leveraging a deep understanding of customer needs, data intelligence, and how to create excellence at scale. You will define and support the strategic vision for the modernization path of a platform product as you build new customer centric Rewards journeys. You will drive the planning, sequencing and implementation of these initiatives to drive end-state transformation based on value, impact and time to market. You will be a key story-teller, driving the communication of our vision across area product groups, key stakeholders, and at executive levels. The ideal candidate is a self-starter who has the ability to operate within a highly matrixed organization, effectively influencing and communicating cross-functionally across Product, Design, Data and Technology teams to drive business results.
Job Responsibilities
- Drive strategic product vision and define roadmap that brings your vision to life by balancing foundational capability enhancements with creative, experimentation-driven learning.
- Maintain evergreen product roadmap based on changing market and customer needs that delivers incremental value across multiple releases
- Become a subject matter expert on the Loyalty user experience and your assigned product area
- Partner closely with Business, Technology, Design, and Data teams to define requirements and lead product strategy efforts, effectively managing timelines and dependencies while monitoring blockers.
- Oversee the project governance process, reporting out and presenting on project status to senior stakeholders
- Develop materials for Business Reviews with executive leadership and other forums by crafting a comprehensive story of the Rewards strategy
- Be part of the solution - lead your stakeholders and cross functional teams to achieve the best business value possible. Use collaborative storytelling to communicate and drive cross-functional alignment for your work.
- Clearly communicate product needs, progress and business challenges to executive level
- Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Required qualifications, capabilities and skills:
- Minimum of 5 years of product management, program management or relevant experience
- Proven track record of delivering complex initiatives in fast paced environments.
- Ability to synthesize large amounts of information in order to inform and make decisions quickly, take risks, course-correct, and constantly iterate on your approach
- Ability to make recommendations and progress in the face of ambiguous and at times overlapping priorities.
- Excellent written and verbal communication skills: able to present facts and ideas in a clear, concise and convincing manner to cross-functional partners up and down the chain with the ability to influence and motivate
- Proven success in collaborating with cross-functional teams, influencing and driving decisions
- Experience with agile product development techniques and continuous integration philosophies for speed to market is a plus
- Commitment and self-motivation suitable to a start-up team
- Experience with agile product development techniques and continuous integration philosophies and practices for speed to market is a plus; experience with Microsoft suite (PowerPoint, Excel, SharePoint) JIRA, Confluence Tools.
- Advanced knowledge of the product development life cycle, design, and data analytics
- Bachelor's degree required
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
