Current jobs related to Guest Experience Specialist - Oxon Hill, Maryland - Marriott International

  • VIP Guest Services Specialist

    1 week ago

    Oxon Hill, Maryland, United States Marriott International Inc Full time

    Position Overview: Deliver exceptional service to high-profile guests during their visit, ensuring seamless check-in and check-out experiences. Maintain a record of guest preferences and respond promptly to inquiries regarding special requests, activities, or services. Proactively follow up on the needs of distinguished guests to elevate their satisfaction....

  • Event Operations Specialist

    1 week ago

    Oxon Hill, Maryland, United States Marriott Hotels & Resorts Full time

    Position OverviewThe Event Operations Specialist plays a crucial role in the successful execution of various special events and leisure experiences. This position involves:Coordinating Activities: Overseeing the planning and execution of events such as ICE, Best of Florida Christmas, and Summer Fest.Operational Checks: Ensuring that all operational aspects...

  • Reception Specialist

    1 week ago

    Oxon Hill, Maryland, United States MGM Resorts International Full time

    Position OverviewThe dynamic environment at MGM Resorts International offers a unique opportunity to be part of an exhilarating industry. As a Reception Specialist, you will play a vital role in ensuring a memorable experience for our guests.Key ResponsibilitiesWelcome guests with a warm and friendly demeanor, setting the tone for their visit.Manage front...

  • Reception Specialist

    1 week ago

    Oxon Hill, Maryland, United States MGM Resorts International Full time

    Position OverviewThe vibrant atmosphere at MGM Resorts International offers a unique opportunity to engage with a diverse clientele in the hospitality sector. As a Reception Specialist, you will play a crucial role in ensuring a memorable experience for our guests.Key ResponsibilitiesWelcome guests with a warm and friendly demeanor, setting the tone for...

  • Guest Services Representative

    5 days ago

    Oxon Hill, Maryland, United States MGM Resorts International Full time

    Experience the Magic at MGM Resorts InternationalHave you ever dreamed of being part of a vibrant and dynamic environment? If you are passionate about teamwork and delivering exceptional service in one of the most thrilling industries, MGM Resorts is looking for individuals like YOU to craft unforgettable experiences for our guests.POSITION OVERVIEW:As a...

  • Guest Services Representative

    1 week ago

    Oxon Hill, Maryland, United States MGM Resorts International Full time

    Experience the Excitement at MGM Resorts International Have you ever imagined being part of a vibrant and dynamic environment filled with entertainment and diversity? If you are passionate about teamwork and delivering exceptional service in one of the most thrilling industries, MGM Resorts is looking for individuals like YOU to craft unforgettable...

  • Guest Service Associate

    1 week ago

    Oxon Hill, Maryland, United States Sardi's Pollo A La Brasa Full time

    Join Our Team as a Guest Service Associate! As a vital member of our Guest Service team, you will play a key role in delivering exceptional experiences to our patrons. Your commitment to providing high-quality food and service will help foster an atmosphere of trust and respect. You will ensure that our operational standards are upheld consistently. Key...

  • Guest Services Representative

    3 days ago

    Oxon Hill, Maryland, United States MGM Resorts International Full time

    Position OverviewAt MGM Resorts International, we are dedicated to creating unforgettable experiences for our guests. As a Front Desk Agent, you will play a crucial role in ensuring that our visitors feel welcomed and valued.Key ResponsibilitiesProvide exceptional customer service to all guests, addressing inquiries and resolving issues promptly.Manage...

  • VIP Guest Services Representative

    1 week ago

    Oxon Hill, Maryland, United States Marriott International Inc Full time

    Position Overview: Deliver exceptional personalized service to distinguished guests during their visit, ensuring seamless check-in and check-out experiences. Record guest preferences and respond to inquiries regarding special requests, activities, or services. Proactively follow up on unique guest needs to enhance overall satisfaction. Provide comprehensive...

  • Armed Security Specialist

    1 week ago

    Oxon Hill, Maryland, United States MGM Resorts International Full time

    Join Our Team as an Armed Security Specialist The SHOW comes alive at MGM Resorts International. Are you ready to be part of a dynamic environment filled with excitement, diversity, and entertainment? We are seeking an enthusiastic and dedicated Armed Security Specialist to join our team. Key Responsibilities: Ensure the safety and security of guests,...

  • Event Operations Specialist

    1 week ago

    Oxon Hill, Maryland, United States Marriott International Inc Full time

    Position Overview:As an Event Operations Specialist, you will play a crucial role in facilitating the seamless execution of various special events and leisure experiences. Your responsibilities will encompass the coordination of activities related to events such as ICE, Best of Florida Christmas, and SummerFest.Key Responsibilities:1. **Event Coordination:**...

  • Global Marketing Specialist

    1 week ago

    Oxon Hill, Maryland, United States MGM Resorts International Full time

    Experience the Excitement at MGM Resorts InternationalHave you ever imagined working in a vibrant environment filled with entertainment and diversity? If you are passionate about collaborating within a dynamic industry, MGM Resorts is looking for talented individuals like you to craft unforgettable experiences for our guests.ROLE OVERVIEW:As a Global...

  • Event Planning Specialist

    1 week ago

    Oxon Hill, Maryland, United States MGM Resorts International Full time

    Experience the Excitement at MGM Resorts InternationalHave you ever imagined being part of a vibrant and dynamic environment filled with entertainment and diversity? If you are passionate about teamwork and thrive in one of the most exhilarating industries, MGM Resorts is looking for dedicated individuals like YOU to craft unforgettable experiences for our...

  • Safety and Security Specialist

    1 week ago

    Oxon Hill, Maryland, United States MGM Resorts International Full time

    POSITION SUMMARY:A Safety and Security Specialist is essential in protecting individuals, assets, and sensitive information by overseeing designated areas, utilizing surveillance technology, and responding effectively to alarms and emergencies. They implement security protocols, apprehend trespassers or offenders, and report any suspicious activities or...

  • Safety and Security Specialist

    1 week ago

    Oxon Hill, Maryland, United States MGM Resorts International Full time

    POSITION SUMMARY:A Safety and Security Specialist is essential in ensuring the protection of individuals, assets, and sensitive information. This role involves conducting regular patrols of assigned areas, overseeing surveillance systems, and reacting promptly to alarms and emergencies. The responsibilities include: Implementing security protocols to...

  • Multimedia Support Specialist

    1 week ago

    Oxon Hill, Maryland, United States MGM Resorts International Full time

    Experience the Thrill at MGM Resorts InternationalHave you ever envisioned being part of a vibrant environment filled with excitement, diversity, and entertainment? If you are passionate about collaborating within a dynamic team in one of the most captivating industries, MGM Resorts is looking for individuals like YOU to craft unforgettable experiences for...

  • Security and Safety Specialist

    1 week ago

    Oxon Hill, Maryland, United States Marriott International Inc Full time

    Additional Information Full Time, Open Availability, Pay: $18.34/hour, Holiday Availability Job Number Job Category Loss Prevention & Security Location Gaylord National Resort & Convention Center Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Company OverviewMarriott International IncJOB DESCRIPTIONJob Title: Security and...

  • Reception Specialist

    1 week ago

    Oxon Hill, Maryland, United States MGM Resorts International Full time

    Experience the Magic at MGM Resorts International Have you ever imagined being part of a vibrant environment filled with excitement and entertainment? If you are passionate about teamwork in one of the most dynamic industries, MGM Resorts is looking for individuals like YOU to craft unforgettable experiences for our guests. POSITION OVERVIEW: As a Guest...

  • Reception Specialist

    1 week ago

    Oxon Hill, Maryland, United States MGM Resorts International Full time

    Experience the Excitement at MGM Resorts International Have you ever envisioned being part of a vibrant and dynamic environment? Are you passionate about teamwork in one of the most thrilling sectors? At MGM Resorts, we are looking for individuals like YOU to craft unforgettable experiences for our guests. POSITION OVERVIEW: As a Guest Services...

  • Skincare Specialist

    21 hours ago

    Oxon Hill, Maryland, United States Arch Amenities Group Full time

    Job SummaryAs a Nail Technician at Arch Amenities Group, you will be responsible for delivering exceptional guest experiences by maintaining the highest standards of service and quality.Key ResponsibilitiesEnsure that all services are delivered in accordance with Arch Amenities Group's standards and expectations.Maintain a thorough knowledge of Arch...

Guest Experience Specialist

2 months ago

Oxon Hill, Maryland, United States Marriott International Full time
Job Number
Job Category Rooms & Guest Services Operations
Location Residence Inn National Harbor Washington DC Area, 192 Waterfront St, Oxon Hill, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique.

Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay.

Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset.

They are empowered to move about their space and do what needs to be done.

Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.


No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).

Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time.


PREFERRED QUALIFICATIONS

Education:
High school diploma or G.E.D. equivalent.

Related Work Experience:
No related work experience.

Supervisory Experience:
No supervisory experience.

License or Certification:
None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best.

Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike.

Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests.

In joining Residence Inn, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.