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Guest Services Representative

2 months ago

Oxon Hill, Maryland, United States MGM Resorts International Full time
Experience the Excitement at MGM Resorts International

Have you ever imagined being part of a vibrant and dynamic environment filled with entertainment and diversity? If you are passionate about teamwork and delivering exceptional service in one of the most thrilling industries, MGM Resorts is looking for individuals like YOU to craft unforgettable experiences for our guests.

POSITION OVERVIEW:

As a Guest Services Representative, your primary responsibility will be to warmly welcome guests, verify their information, and assist them with the check-in process. You will be instrumental in our commitment to enhancing the guest experience and creating memorable moments that extend beyond their stay.

COMPENSATION: $18.10/hour

DAILY RESPONSIBILITIES:
  • Welcome guests upon arrival, ensuring they feel like part of the MGM Resorts community.
  • Anticipate guest needs and address any inquiries promptly, adhering to our service excellence standards.
  • Facilitate smooth management of early and late arrivals and departures.
  • Assist with walk-ins and ensure efficient check-in and check-out processes.
  • Encourage enrollment in MGM Rewards to foster guest loyalty.
  • Collaborate with Housekeeping and other departments to meet guest expectations.
  • Securely issue room keys to guests.
  • Prioritize guest security, privacy, and confidentiality throughout their visit.
QUALIFICATIONS:
  • High School Diploma or GED is required.
  • A minimum of 1 year of experience in hotel operations as a front desk agent, concierge, or similar role is preferred.
  • Attention to detail and accuracy in tasks is essential.
  • Ability to manage multiple tasks efficiently.
  • Maintain discretion with sensitive information.
SCHEDULE REQUIREMENTS:
  • Availability to work any shift (Day: 8:00 AM - 4:45 PM, Swing: 3:00 PM - 11:45 PM, Overnight: 11:00 PM - 7:45 AM).
  • Willingness to work weekends and holidays is necessary.
BENEFITS:
  • Wellness programs to support your physical and mental health.
  • Health and income protection benefits for eligible employees.
  • Access to discounts on hotel stays, dining, retail, and entertainment, as well as partner discounts on travel and shopping.
  • Complimentary meals in the employee dining area.
  • Free parking during and after shifts.
  • Comprehensive healthcare, financial, and time-off benefits.
  • Opportunities for professional and personal growth through training and community engagement.
Are you ready to be part of something extraordinary? Join us at MGM Resorts International.