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Director Crisis Management

3 months ago

Atlanta, Georgia, United States Norfolk Southern Corp. Full time

Requisition 37736: B6 - Director Crisis Management

A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you.

Primary Purpose:

Ensure that the Company is prepared to respond to a crisis (all-hazards including derailments, cyber-attack, pandemic, etc). Work across the organization to develop emergency response and business continuity plans, design and deliver exercise and training content, and engage with outside agencies to ensure an effective response.

Principal Duties:

  • Develop Crisis Management Team processes and procedures
  • Train the Executive Leadership Team on Crisis Management processes and procedures
  • Design and facilitate emergency response exercises at all levels of the organization (including EVP/Crisis Management Team)
  • Work across the company to develop business continuity plans (including but not limited to Technology) and corresponding scenarios, training, and drills
  • Work closely with Operations leaders to develop operational continuity guidelines and corresponding scenarios, training, and drills
  • Develop an all-hazard response approach to the crisis management program including the ability to response to derailments, cyber-attacks, pandemics, etc.
  • Engage with regulatory agencies and local emergency responders to build relationships before, during, and after incidents including ensuring involvement in exercises
  • Work across organizations to identify and subsequently train leaders to serve in Incident Command roles for their respective areas (all-hazards)
  • Train Operations leaders and staff to serve in ICS roles; ensure Incident Commanders and Section Chiefs are trained to allow NS to maintain site ownership
  • Integrate a corporate resource center to support response efforts
  • Create drill scenarios and provide annual exercises to facilitate Crisis Management, field-level ICS, and business continuity training
  • Develop emergency response protocols including tier structure, ICS Roles and Responsibilities, "Planning P" expectations, meeting cadences, alignment with CMT, etc.
  • Create training and resource materials to support employee development
  • Work in conjunction with HAZMAT/Environmental to ensure Hazmat compliance while leading enhanced crisis management efforts
  • Provide leadership and coaching during crisis management and emergency response efforts
  • Lead "after-action" reviews to ensure lessons learned are captured and corrective actions are implemented across the organization

Job Related Experience:

Minimum Level: 6-10 years

Preferred Level: 11-15 years

Education:

Required Level: Bachelor's Degree (BS, BBA, BA)

Preferred Majors: None listed

Licenses / Certifications:

Preferred:

  • US Coast Guard Certified Incident Commander (and/or Section Chief certifications)
  • Certified Master Exercise Practitioner (MEP) – DHS
  • Certified Environmental Response Contingency Planner -USCG
  • Business Continuity Management Certification

Technical Skills:

  • Emergency Response software for Incident Action Plan (IAP) development
  • MS Excel/Spreadsheets
  • MS PowerPoint/Presentations
  • MS Word/Word Processing
  • MS Outlook
  • Project Management tools and technologies

Skills and Abilities:

  • Leadership
  • Decision Making
  • Communication Skills across all levels of the organization
  • Poise Under Stress
  • Time management

Career Path:

  • Predecessor Jobs: - Response Manager, Crisis Manager, Incident Commander
  • Future Jobs: - Sr. Director Crisis Mgmt

Work Conditions

Environment: Hybrid/Office

Shift Work: No

On-Call: No

Weekend Work: Yes; occasional as needed to fulfill job requirements particularly in the event of a crisis

Travel Required: 40-50%


Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.