Clinical Informatics Specialist

Description

This is a hybrid position that requires onsite presence at a ministry in either Mission Hills, Burbank, Tarzana, Santa Monica, CA and may require travel within the Providence footprint

The Clinical Informatics Specialist (CIS) serves as a professional role model in promoting the understanding, integration, and application of information technology in healthcare settings. The CIS acts as a liaison between clinical care and information technology, supporting all care givers throughout the care continuum in the implementation, learning, use, adoption and optimization of clinical technologies.

Providence caregivers are not simply valued – they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Essential Functions:

Demonstrates competencies in line with the core values that are the foundation of all activities performed by caregivers in order to achieve the Mission of the PSJH System.

Education/Coaching:

• Ensures that workflow and training knowledge delivered is consistent with and accurately reflects current national informatics and adult learning standards.
• Communicates technology changes, upgrades, and downtimes to clinical customers.

Problem-Solving:

• Conducts workflow analysis to improve efficient, reliable use of the clinical information systems.
• Develops and maintains established standard of work and system design.

Customer Service:

• Responds and assists customers immediately upon request and follows up on previous interactions to ensure issue resolution, escalation or issue closure with as appropriate considering the dynamic nature of information systems and system priorities.
• Able to effectively communicate to clinical customers and is perceived as approachable and reliable.

Teamwork:

• Demonstrates effective interactions and positive interpersonal skills in dealing with others in order to maximize productivity and positive employee relations.
• Actively and efficiently engages with key leaders, teams and subject matter experts to collaborate on and influence the design and development of projects, curriculum and workflows, and the integration of technology into patient care processes.

Clinical Support:

• Promotes highest attainable quality in the full life cycle of Clinical Information Systems.

Professional Development:

• Enhances professional growth and development through participation in educational programs, current evidence, projects, meetings and workshops.
• Frequently updates knowledge regarding health care and informatics trends, adult learning methodology, and issues and actively seeks opportunities to apply this knowledge to practice.

Working Conditions:

• Frequent travel among regional facilities (up to 50%) and occasional travel among PSJH entities (10%-40%) is required.
• Employee may be required to work on-call, after hours and variable shifts and weekends to meet client needs.
• Reliable transportation throughout the region is required.

Required Qualifications:

• Bachelor's Degree - Clinical discipline, Information Technology/Informatics, Business, Education, Management, Communications, or related field or equivalent educ/experience.
• 2 years - In a position that has the same or similar primary duties working with a clinical information system within a healthcare setting.
• Experience with EHR systems.
• Experience with benefits and challenges of adult learning.

Preferred Qualifications:

• Informatics certifications or credentialing (may be equivalent for up to 2 years of experience for this position at the hiring manger's discretion) upon hire.

Job Specific Knowledge, Skills and Abilities:

Ability to develop and deliver effective presentations; live, via online or virtual mediums.

Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction and problem identification and resolution.

Broad knowledge and understanding of the trends and changes taking place in health care.

Ability to prioritize responsibilities and to organize workload to ensure that timeframes are met and the work is successfully completed within deadlines.

Working knowledge of desktop software applications (e.g., MS Outlook, Word, Excel, Access, Internet, Email).

Ability to work in a fast pace complex working environment.

The CIS with licensure in nursing brings required comprehensive understanding of clinical process and practice standards, patient flow and operational processes.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID:
Company: Providence Jobs
Job Category: Clinical Informatics
Job Function: Clinical Support
Job Schedule: Full time
Job Shift: Day
Career Track: Business Professional
Department: 4011 SS IS CI MINISTRY OPS
Address: CA Mission Hills 15031 Rinaldi St
Work Location: Providence Holy Cross Medical Ctr-Mission Hills
Pay Range: $ $64.88

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at