Patient Access Associate On-Site
2 months ago
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.
The Patient Access department has 4 exciting opportunities for part-time Patient Access Associates to work at the UHealth Campus. The Patient Access Associate projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately.
- Serves as the first point of contact for patients and customers entering facility/department.
- Projects a welcoming professional demeanor and promptly greets and provides assistance by responding to routine questions and wayfinding information.
- Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient/customer experience.
- Obtains patient identification and compares against information in EMR, to properly identify patient before marking as present.
- Assists patients in navigating self-serve kiosks.
- Queues patients for check-in/out.
- Identifies patients arriving late and communicates with clinical team.
- Confirms patient identity and places wristband on patients.
- Identifies patients at risk of falls and places appropriate wristband.
- Provides updates to patients waiting in reception area.
- Interfaces effectively with all members of the healthcare team and keeps patients informed of any delays.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
MINIMUM REQUIREMENTS:
- High School Diploma required.
- Customer Service Experience preferred
Knowledge, Skills, and Abilities:
- Tier 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings.
- Subject to potential contact/exposure to patients who can transmit contagious diseases.
- Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.)
- Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely.
- Onsite presence is required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions.
- Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow.
- Ability to navigate multiple systems and independently service patients promptly in a fast paced, constantly changing environment.
- Knowledge of health care regulatory guidelines and compliance including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.
- Ability to recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking.
- Strong telephone contact handling skills and active listening.
- Ability to adapt/respond to different types of situations and personalities.
- Excellent communication and presentation skills.
- Ability to prioritize and manage time effectively.
Any appropriate combination of relevant education, experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Part timeEmployee Type:
StaffPay Grade:
H2-
Patient Access Associate, On Site, Full Time
3 months ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Team Members:If you are currently part of the Staff, Faculty, or Temporary team at the University of Miami, please log in to Workday using the internal application process. To find out how to apply for a position within the Faculty or Staff using the Career worklet, check out this tip sheet.Location: UHealth TowerWork Schedule:Shift Days: Monday...
-
Patient Access Associate, On Site, Full Time
3 months ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.Location: UHealth Tower Shift Days: Monday thru Friday, Including...
-
Patient Access Associate
3 weeks ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.**** $1,000 Sign On Bonus ****The Patient Access department has an...
-
Patient Access Coordinator
4 days ago
Miami, Florida, United States Baptist Health Full timeJob SummaryThe Patient Access Scheduler will be responsible for coordinating patient appointments and ensuring seamless scheduling processes. This role requires strong communication and organizational skills to manage high-volume patient flow.Key ResponsibilitiesCoordinate patient appointments for diagnostic, surgical, therapy, and physician office...
-
Patient Access Representative 1
1 month ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.***1,000 Sign On Bonus***The Patient Access department has an...
-
Manager of Patient Access
2 months ago
Miami, Florida, United States Nicklaus Children's Health System Full timeJob Summary Develops, manages, and improves the access to care for Nicklaus Children's Pediatric Specialists. Collaborates with teams across NCHS to create and implement a process improvement plan for access to services and promotes visibility of access to care metrics across the practices to support improvement. Job Specific Duties Reviews and...
-
Patient Access Scheduler
7 days ago
Miami, Florida, United States Baptist Health Full timeJob SummaryThe Patient Access Scheduler will be responsible for scheduling patient appointments in a fast-paced environment. This role requires strong communication and organizational skills to ensure seamless patient experiences.Key ResponsibilitiesSchedule patient appointments for diagnostic, surgical, therapy, and physician office visitsObtain and verify...
-
Manager of Patient Access
1 month ago
Miami, Florida, United States Nicklaus Children's Health System Full timeDescription Job Summary Develops, manages, and improves the access to care for Nicklaus Children's Pediatric Specialists. Collaborates with teams across NCHS to create and implement a process improvement plan for access to services and promotes visibility of access to care metrics across the practices to support improvement. Job Specific...
-
Supervisor, Patient Access
1 month ago
Miami, Florida, United States UOMUOMUS Full timeJob Title: Supervisor, Patient AccessCompany: UHealth-University of Miami Health SystemThe Supervisor, Patient Access position at UHealth-University of Miami Health System is responsible for overseeing the day-to-day operations and management of the front desk at an assigned clinic. The main focus is on ensuring all patients, visitors, and staff receive...
-
Patient Access Associate, Rehab
2 months ago
Miami, Florida, United States Baptist Health South Florida Full timeBaptist Health South Florida is the region's largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties. Baptist Health has internationally renowned centers of...
-
Supervisor, Patient Access
1 month ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The department of Patient Access has an exciting opportunity for a...
-
Miami, Florida, United States Baptist Health South Florida Full timeBaptist Health South Florida is the region's largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties. Baptist Health has internationally renowned centers of...
-
Director, Patient Access
3 weeks ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The University of Miami UHealth/SoLé Mia opening June 2025, will...
-
Miami, Florida, United States Jackson Health Full timeDepartment: Mental Health Patient Access Address: 1611 NW 12 Ave, Miami, FL 33136 Shift Details: Full-Time, Day ShiftSummary Patient Access Coordinator is responsible for the daily management of Patient Access staff responsible for patient registration, scheduling, and financial clearance to increase cash flow through accuracy of registration data. This...
-
Patient Access Representative 1
1 month ago
Miami, Florida, United States UOMUOMUS Full timeThe Bascom Palmer Eye Institute is looking for a Patient Access Representative 1 to join their team in Naples, Florida.Responsibilities: Register patients for clinical services Verify insurance benefits and collect payments Obtain necessary patient information Explain procedures and obtain signed forms Schedule appointments and handle patient records ...
-
Patient Access Specialist
2 weeks ago
Miami, Florida, United States Catalyst Pharmaceuticals Full timePosition OverviewWe are seeking a dedicated Patient Access Specialist to join our organization, focusing on delivering education and assistance to patients and their families regarding our unique rare disease product offerings. This remote role encompasses the Southwest region, and candidates should be located in areas with access to major airports.Key...
-
Patient Care Services Associate
2 weeks ago
Miami, Florida, United States Miami Beach Medical Group Full timePatient Care Services AssociateThe Patient Care Services Associate is dedicated to delivering outstanding support to patients and their families within the healthcare facility. This role is essential in maintaining an efficient and welcoming environment for all visitors.Key Responsibilities:Warmly greet and assist patients during their registration...
-
Patient Care Associate 2
4 weeks ago
Miami, Florida, United States Jackson Health Full timeMiami, FL Full-Time JS Emergency RoomSummary Patient Care Associate 2 is a licensed member of the health care team who performs advanced, supportive administrative and certain clinical duties to support the delivery of age specific and a single standard of care, under the supervision of a registered nurse, for a group of patients relating to their hygiene,...
-
Patient Care Associate 2
3 months ago
Miami, Florida, United States Jackson Health Full timeMiami, FL On Call/Pool JW-Emergency RoomSummary Patient Care Associate 2 is a licensed member of the health care team who performs advanced, supportive administrative and certain clinical duties to support the delivery of age specific and a single standard of care, under the supervision of a registered nurse, for a group of patients relating to their...
-
Miami, Florida, United States Nicklaus Children's Health System Full timeDescriptionJob Summary Greets patients and families in person or on the telephone. Obtains demographic, third party payer, financial information, medical information, and identification to schedule, admit, or register the patient for Health System. Obtains authorization and collects payments when required. Job Specific DutiesComplies with applicable...
