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Patient Access Coordinator

2 months ago

Miami, Florida, United States Baptist Health Full time
Job Summary

The Patient Access Scheduler will be responsible for coordinating patient appointments and ensuring seamless scheduling processes. This role requires strong communication and organizational skills to manage high-volume patient flow.

Key Responsibilities
  • Coordinate patient appointments for diagnostic, surgical, therapy, and physician office visits
  • Verify demographic and insurance information to ensure accurate patient records
  • Register patients and enter data into scheduling systems
  • Meet individual quality metrics and maintain a high level of customer satisfaction
  • Practice Baptist Health's philosophy of service excellence in providing professional, compassionate, and friendly service to patients and families
Requirements
  • High school diploma or equivalent required; certifications or associate's degree preferred
  • Ability to work in a fast-paced environment and meet individual quality metrics
  • Basic mathematical calculations and detail-oriented skills
  • Excellent customer service and interpersonal communication skills
  • Bilingual English and Spanish/Creole language skills a plus
Preferred Qualifications
  • Basic knowledge of medical and insurance terminology
  • Experience with computer applications, Microsoft Office, and EMR systems
  • Accurate typing skills and knowledge of regulatory guidelines