Customer Experience Director

1 day ago


Cottage Grove, Minnesota, United States Renewal By Andersen Full time
Job Title: Director of Customer Experience

Renewal by Andersen is seeking a highly motivated and experienced Director of Customer Experience to lead our customer experience initiatives. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve customer satisfaction, retention, and long-term value.

Key Responsibilities:
  • Lead cross-functional teams to design and develop process improvements to the customer journey, focusing on automating steps to improve the customer experience.
  • Develop and lead strategic initiatives to drive customer satisfaction, retention, and long-term value, prevent recurrence of issues, and create new mutual value associated with key drivers of customer lifetime value.
  • Champion and leverage data sources such as customer insights and analytics, and customer journey mapping to fully understand our customer's experience.
  • Research and advise executive leadership on new technologies and/or vendors to improve productivity and customer engagement.
  • Drive positive experiences that create customer surprise and delight, building on insights and the voice of the customer as derived from qualitative and quantitative customer health data.
Requirements:
  • Bachelor's degree or equivalent combination of education and experience.
  • 7-10 years of leadership experience in implementing and sustaining customer experience improvement programs and strategy.
  • Presentation skills to create, coordinate, and deliver strategic and detailed projects to all levels on a regular basis.
  • Decisive leader with the ability to understand the needs, preferences, demographic data, trends, and issues affecting our various markets, market segments, and customers.
Benefits:
  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan & contributions
  • Professional development and tuition reimbursement opportunities
  • Charity contributions
  • Nationwide career opportunities

We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability.



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