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Assistant Front Office Manager

3 months ago

Overland Park, Kansas, United States Vail Resorts Full time
Create Your Experience of a Lifetime


Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.

From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis.

Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

  • Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
-401(k) Retirement Plan

  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

Job Summary:
Lift Park City is a new, high-end luxury residential property in Canyons Resort.

Primarily responsible for the overall operation of the Lift Property, including directing Staff and ensuring the world-class standards for Lift Park City are maintained or exceeded.

Assists Property Manager with operation of the HOA and Lift property. Professionally manages the residences in the VR Rental Management program. Builds long-term, mutually respectful relationships with all Lift owners.

Job Specifications:

  • Outlet: Park City UT
  • Expected Pay Range: The budgeted range starts at $52, # $59, Actual pay will be adjusted based on experience.
  • Shift &

Schedule Availability:
Full Time / Year Round

  • Skill Level: Advanced

Job Responsibilities:

  • Maintains world class standards of hospitality and guest service to guests, owners, and internal customers.
  • Adheres to and models Vail Resorts Core Values and finds ways to build relationships with owners and guests using the 4 Emotions for Hospitality.
  • Hires, trains, schedules, develops and evaluates all Lift staff to meet or exceed the extraordinarily high service levels and productivity standards and goals required by Lift.
  • A leader in ensuring we operate safely.
Follows all safety policies and procedures.

  • Works to provide an impeccable and professional looking property.
  • Ensures maintenance of timely and accurate record keeping (LMS, payroll, EPro, security systems, owner files, owner charges, Non-Zs, Success Factors, Medallia, On Base, Maintenance Connection, Chargerback, journal entries).
  • Works closely with Housekeeping and Maintenance departments to promptly meet the extraordinarily high expectations of our owners, rental management clients, and guests.
  • Assists Property Manager with Association matters, budgeting and forecasting.
  • Assists with Owner Reservations and collection and input of annual Owner Use Calendars.
  • Assists in inspection, inventory and yearly assessments of rental units.
  • Orders and maintain supply inventory.
  • Completes other tasks/duties as assigned.

Job Qualifications:

  • Associates degree or higher in a related field; or two years related experience and/or training or a combination of education and experience from which comparable knowledge and skills are acquired.
  • Valid driver's license
  • Ability to revise procedural processes and think creatively to improve operations regularly
  • Ability to write and interpret routine reports and provide critical feedback as required
  • Ability to maintain composure and focus within a fast paced, constantly changing work environment
  • Ability to utilize Microsoft Office System to create advanced reporting and analytical methods
  • Ability to type for extended periods of time and complete work at a computer station.
  • Ability to stand for extended periods of time.
  • Ability to lift 20 lbs


The expected pay range is $52, # - $59, This is the pay range we reasonably expect to pay for this position.

Individual

compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 501994

Reference Date: 06/28/2024

Job Code Function:
Front Office