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Front Office Assistant Manager

4 months ago

Horseshoe Bay, United States Horseshoe Bay Resort Full time
BenefitsMedical, Dental, Vision Insurance
Paid vacation, paid Holidays
401k plan with employer match
Long and short-term Disability
Major Illness Insurance
Accident Insurance
Limited access to some resort amenities (Golf, etc)
Retail and dining discounts
Discounts at all Crescent Hotels & Resorts properties
The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

Associate housing and shuttle service
Weekly meal subsidies
Golf and Amenity Privileges*
Associate discounts
Retail and Dining at Horseshoe Bay Resort
Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
Critical Illness and Accident plans
Associate Relief Fund
*Privileges based on occupancy and business levels Definition:

Supervise the front desk, striving towards total guest satisfaction. Ensure that all associates are adhering to all hotel policies, standards, procedures, and regulations. Responsible for hiring, training, and development of all associates working for the front office.

General Duties:

Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities.
Ensures good communications between the departments.
Strictly follows bank-out procedures and cash handling procedures.
Maintains confidentiality of User Log-Ons. Verifies that users are logged out when leaving the area.
Train, develop, coach and counsel associates to the highest possible extent. Commits to daily training for staff regarding technical, hospitality, communication, management, and organizational skills.
Ensures that recognition programs for both guest and associates are in place and working.
Communicates with front desk managers and front desk supervisors about daily audits and controls.
Resolves system problems and can operate the system manually. Can lead the staff through a systems crisis.
Attend staff meetings, operations meetings and forecast meetings.
Must be able to perform all front office functions.
Is present in the hotel lobby during high traffic times to assist front office staff, and guests and to ensure smooth operations.
Supports Front Office Manager's plans and actions to meet goals and mission of the company and the hotel.
Monitor Front Desk reports and review for accuracy.
Completes various tasks assigned by the Front Office Director and Manager with follow-ups.
Communicate daily with revenue management, becoming familiar with daily sales strategies.
Monthly feedback sessions with agents on progress and accountability.
Maintain safety by adhering to safety policies; be responsible to report all accidents immediately. Support all safety programs. Ensure that proper safety instructions are given before operating any equipment.
Employment standards:Must be well groomed and conform to the hotel's dress code to include closed toe shoes.
Be informed about daily operations and events.
Know all frequent customers and be familiar with their special requests. Ensure that their needs are met.
Be knowledgeable about all emergency plans and know how to act upon them.
Have good knowledge about the area and the environment.
Must be able to comprehend reading materials, speak, read and write English.
High school diploma or equivalent
Maintain a clean, safe and environmentally responsible work environment.
Must be able to interact with co-workers and have a sense of TEAM.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c) Source: Hospitality Online