Operations Analyst

3 weeks ago

Boston, Massachusetts, United States Topline Pro Full time

About Topline Pro

We're building AI powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.

Topline Pro is co-founded by co-founded by Nick Ornitz (CEO) and Shannon Kay (CPO) with an excellent team of 40+ rockstars with plans to expand more in We serve thousands of local service businesses and were named as one of the 2023 top 50 Tech Companies building for SMBs.

We're YC-backed and well funded (Series A 2023) with several years of runway, and we've experienced rapid growth in the past year. We're looking for an Operations team member who will play a pivotal role in streamlining our sales operations, optimizing customer success & support, and enhancing team efficiency overall. Your work will directly contribute to the success of our customers and the growth of the company. We are seeking a motivated and analytically-minded individual who can handle complex problem-solving, collaborate effectively with cross-functional teams, and contribute to the continuous improvement of our processes.

We care deeply about a culture that is inclusive and equitable for people of all backgrounds and experiences. We particularly encourage people from communities that tend to be underrepresented to apply, including but not limited to women, people of color, and people who identify as LGBTQ+.

We believe "great candidates" do not come about through simply a checkmark next to past experiences. We believe in hiring people, not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.

The Deets

Location: Boston, MA

Operations at Topline Pro

We are a technical operations team, working closely with all teams at Topline Pro (Sales, Customer Success/Support, Product, and Engineering) to identify problems and quickly develop tools and/or processes to address them. We use process automation and low-code development tools such as Retool and Zapier regularly.

While no previous technical experience is required for this role, you should be excited about the prospect of becoming proficient in Excel, SQL, some light Python & Javascript, APIs, etc.

What you'll do

Establish, execute, and refine operational processes to enhance internal team efficiency, enabling Topline Pro teams to serve our customers efficiently and effectively

Collaborate with internal teams to identify areas for improvement; gather operational and technical requirements to inform potential solutions

Develop tools (e.g. internal applications, automated workflows) that solve key business problems

Analyze data and present insights to leadership, assisting in data-driven decision-making

Monitor and report on key performance indicators (KPIs) to measure the impact of operational enhancements

Proactively identify challenges and bottlenecks, conduct tests to validate hypotheses, and recommend strategies for optimization

What we're looking for

1+ year(s) experience in business operations, consulting, sales, customer success, or a technical role with passion for getting shit done (a bonus if for SaaS company or to SMBs)

Extremely organized and detail oriented and have strong written and verbal communication skills

Passion for solving problems; You're always looking for better, more efficient ways of doing things

Advanced time management skills with the ability to multitask through a high volume of relationships / initiatives at the same time

Desire to work with or experience working with small teams in an agile, startup environment

Who you are

Team player with a passion for learning

Self-starter who finds comfort in ambiguity

Goofball who loves having fun

Eager to learn and grow in operations and tech

What we offer

Competitive cash compensation + equity package

Full Medical, Dental and Vision Health Coverage

Computer and workspace enhancements

Monthly stipend for mental and physical health

401(k) plan (non-matching)

Unlimited vacation, 7 company holidays including election day, and 1 personal volunteer day a year

Opportunity to take on significant responsibility and ownership in scaling a product that is changing the lives of home service pros

Fun-filled team of people who don't take themselves too seriously, including virtual cameos from the team dog mascots Caro and Alta

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