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Core Talent Management Lead, Talent Experience, Entertainment

4 months ago

Arlington, Virginia, United States Amazon Full time

Talent Management is a priority for Amazon, and each business within our Entertainment portfolio are at varying stages of sophistication with their individual talent processes. We are all driving towards the same outcome of enabling an environment where our people can find personal growth and satisfaction from doing their best, most meaningful work to delight our customers – and the way we do that within our businesses may be a little different from other parts of Amazon.

About the Role:

We are seeking a Core Talent Leader who brings expertise in talent management to deliver and continuously improve our talent processes, using creativity to design and program manage the process execution. It also helps if you find the world of music, games, movies, podcasts (and more) all exciting

While we align with existing Amazon timelines on high level core talent activities (e.g., evaluation and assessment, promotions, annual talent reviews), that is just the start of what is required for this role. This leader will get to help evolve our talent processes to fit Entertainment talent needs through new ideas on how best to create the annual talent management roadmap, and also own program managing the workback timelines needed to flawlessly execute on those activities. This leader will also represent Entertainment (especially our music, podcast, audio, games businesses), while contributing to cross-Amazon talent initiatives.

The right person for this role needs to thrive in dealing with a high level of ambiguity and feeling comfortable operating in a space with little direction for solving complex talent and organizational business problems. The leader in this role must have strong ownership, grit, and drive for results. The leader will understand how to make high judgment decisions while balancing data driven analysis with creativity, while still emphasizing the voice of the customer across a worldwide employee base. This role will suit a strong and structured written and verbal communicator, who must have the ability gather business requirements and partner with the various stakeholders, inclusive of our executive senior business leaders, to plan, implement, and continuously improve solutions. This person will also have comfort with presenting regularly with executive and C-suite leaders, with the confidence to facilitate debate with leaders at this level.

About the Business:

The role is part of the Amazon People eXperience and Technology (PXT) organization – we build a workplace for Amazonians to invent and deliver on behalf of customers. PXT for Amazon Entertainment supports a portfolio of entertainment businesses that span film, TV, live sports, music, podcasts, games, audiobooks, livestreaming, and other media content. The Entertainment PXT team focuses on the inputs that attract, grow, and retain creative, technical, and business talent at scale. We customize for unique Entertainment business and industry needs where necessary and scale where possible and applicable. Our Entertainment employees deliver world-class products and services for playing, listening, watching, and streaming in an ever-immersive entertainment environment.

About the Team:

This Core Talent Leader will be part of the Entertainment PXT Talent Experience Team. Our purpose is to create and deliver talent programs that help us be Earth's Best Employer by focusing on the employee experience – from joining Amazon Entertainment, to building connection with each other and our customers, through growing personally and professionally, to being empowered to balance fun, wellness, and learning to sustain a long, fulfilling career with Amazon.

A Little More About Location:

This is a role that requires minimum 3 days a week in the office, as we believe it is easier to learn, model, practice, and strengthen our culture when we're in the office surrounded by our colleagues. Most of the executive clients and partners of this role are located in Seattle and Culver City, so if the person in this role is based in Arlington, this role will require regular travel (about once in 4-6 weeks) to Seattle and Culver City.

Key job responsibilities

This Core Talent Leader's responsibilities include building and continuously evolving Entertainment's talent reviews and cyclical processes, for example succession planning and promotion processes, all in close partnership with HR Business Partners, Diversity, Inclusion, and Equity leaders, business leaders, analytics teams, and central Amazon talent leads. You will build alignment and deliver the cyclical talent management processes to PXT and business leaders. Overall, you will ensure that we are constantly improving and scale the services we provide to our partner teams to execute talent processes at all levels of the organization.

This is a great opportunity for a strong systems thinker and builder to directly impact mechanisms we use to assess, grow, retain, and place Amazon Entertainment talent. This position provides invaluable exposure to broad HR strategic efforts where you can strongly influence. As a senior member of talent management, this role provides ample opportunity to design and innovate solutions for, and regularly communicate with, HR and business leadership.

The ideal candidate must be self-driven, possess a high degree of ownership and have strong business acumen, excellent business writing and influencing skills, planning/project management skills and thrive working in a fast-paced environment. This role requires dealing with a high level of ambiguity and feeling comfortable operating in a space with little direction for solving hard, complex talent and organizational business problems. There is no opportunity in this role to outsource work to external consultants so candidates must have strong ownership, grit, and drive for results.

A successful candidate will have a demonstrated track record of:


• Talent management execution. Design the overall talent review strategy focused on business-critical talent issues, which includes succession planning, talent development, long term talent planning, organizational reviews (and integrate with diversity and inclusion). Enhance and revisit executive level talent activities (Talent reviews, Career development, organizational capacity planning).


• Embracing ambiguity, and building structure where processes don't yet exist. Understand all the connections and integration points through the entire talent management lifecycle, and using your program management expertise to lead the organization through these activities.


• Communicating with multiple stakeholders with concise, clear written and verbal methods. We are a document-heavy culture, which means we write, a lot, to share our ideas, our proposals, and everything else.


• Curiosity about your business. Learning your clients' business, understanding their priorities, and recommending the best talent activities to help them meet their business customer needs.


• Building relationships and earning trust as a talent expert. Partnering with central team talent leaders, HR business partners, and business leaders and executives.


• Innovating with both simple yet creative solutions to address talent challenges.


• Operating with high judgment. There will be a constant flow of work, both tactical and strategic. Determine what gets done first and why, while managing a plan for what to do with everything else.


• Using research and data to inform your recommendations. We seek to be the most scientific HR organization in the world. We form hypotheses about the best talent management techniques and then set out to prove or disprove them with experiments and careful data collection. We pilot new ideas, measure and seek feedback, iterate and continuously improve.


• Resourcefulness. If you don't know it, that's ok. But you should know where to go for the answer or how to find out.

A day in the life

This leader will quickly earn trust with Entertainment PXT peers, leaders, and business line leaders, and get deep in understanding specific areas of the Entertainment business. You will build cross-Amazon partnerships with Talent Management peers and within central Amazon PXT and Talent teams. Medium term projects include: leading our organization through talent processes (Q1 is our busiest talent season), evolving approaches to talent management for Entertainment talent, developing relevant internal communications mechanisms, and rethinking and redesigning talent management for professional creatives.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA

Basic Qualifications


• Bachelor's degree from an accredited college or university


• 10+ years progressive experience partnering with senior executives and managing complex programs and solutions with demonstrated impact


• Expertise in talent management execution (such as performance assessment and review, long term talent planning, advancement and promotion)


• Experience writing internal communications for executive level audiences

Preferred Qualifications


• Master's degree Human Resources Management, Organizational Development, Industrial/Organizational Psychology, and/or an MBA


• Experience in program management of complex projects, with knowledge of program management lifecycle and project management tools


• Leadership and management of small, specialist HR teams


• Experience working in Entertainment or Tech industries


• Experience in facilitating strategic meetings and/or activities with senior executives


• Building new talent processes

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit