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Front Desk Supervisor

4 months ago

Washington, Washington, D.C., United States Courtyard Washington, DCU.S. Capitol Full time

As Front Office Supervisor you will play a crucial role in mentoring our innovative TEAM deliver upscale customer service and ensuring unforgettable guest experiences.

TEAM Culture:

Our TEAM culture motivates and encourages each individual member to achieve "MORE" in daily life and prosper in their career with a company that values them. Our hope is that each day you'll uncover new reasons to love what you do

T.E.A.M = Together Everyone Achieves More

Advancement Opportunities and Professional Career Path:


• Assistant Front Office Manager
• Front Office Manager
• Assistant General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get YOU to the next level The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year What's Your More?

TEAM Benefits:

401k
Health/Dental/Vision/Life/Voluntary Insurance
Management Development Program
TEAM and Travel Discounts
Vacation/Well/Holiday Pay
Career Advancement Opportunity
Referral Bonus Program
Free Parking
We are conveniently located within walking distance from multiple public transportation stations for easy commuting
Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts Get away to relax, visit family or see the World

What you will be doing:

Front Office operations management to include, but not limited to, overall guest service, Brand standards, room availability, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
Monitor and encourage team members performance and assist in training needs. Actively work on coaching, evaluating, and rewarding team members. Assist in scheduling and employee reviews process.
Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly.
Greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns.
Requirements to be successful in this role:1-2 years' supervisory experience in a Hilton hotel setting or luxury hotel environment
Two-year college degree or equivalent hospitality experience
Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
Fluency in English: additional languages preferred. Spanish language skills are beneficial
Excellent verbal and written communication skills
High energy with effective and influential people skills. Positive attitude and the desire to motivate others
Strong leadership skills
Superior interpersonal and customer service skills
Reliable with the ability to multi-task and work under pressure
Full availability is required, must be able to work varied hours including nights, weekends, and holidays

Source: Hospitality Online