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Aftermarket Product Support Representative
3 months ago
The Customer Service Representative (CSR) is the main interface with our customer's while units are in for repair.
They are responsible for obtaining repair authorization and understanding what issue the product is exhibiting in the lab or in the field.
They then align proper funding through a purchase order and release the product to the manufacturing floor, with the explanation of the problem stated by the customer.
Throughout the repair cycle, the CSR monitors progress and maintains a regular stream of communication with the customer as to the status of the unit.
The CSR will work cross functionally with the test, production, and quality team to provide options for the customer in order to keep aircraft in the field operational and support mission success.
Whether on a repair contract or quoting individual orders with material and labor - the CSR is pivotal to the financial success for the aftermarket team.
Skillsets for this role include organizational skills, clear communication, attention to detail, financial and contract literacy, teamwork, and an aptitude for manufacturing processes.
Required Education, Experience, & Skills Customer oriented with good communication skills, both verbal and written
3 or more years in a customer and/or product support facing role
Attention to detail
Organizational skills
Proficient in the use of basic computer software packages, Microsoft Office
Minimum of High School diploma coupled with relevant experience
Preferred Education, Experience, & Skills Associate or Bachelor's Degree
Experience working within a manufacturing team
Understanding of contract language
Experience with quoting costs and providing to customers
Organizational skills required to keep multiple programs moving at once
Pay Information
Full-Time Salary Range:
$ $83000
Please note:
This range is based on our market pay structures.
However, individual salaries are determined by a variety of factors including, but not limited to:
business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits:
At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being.
Regular employees scheduled to work 20+ hours per week are offered:health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance.
We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance.
Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave.
Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.About BAE Systems Electronic Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems' game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere – from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact – for our customers and the communities we serve.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong.
We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive.
We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change.
Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.
