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Emergency Call Handling Project Manager

4 months ago

Chicago, Illinois, United States Motorola Solutions Full time
Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview
Company Overview

Motorola Solutions is solving for safer. In our never-ending pursuit to help keep people safe everywhere, our ecosystem of technologies centers on safety and security. We build and connect technologies to help protect people, property, and places. Our solutions enable the collaboration between public safety agencies and enterprises that are critical for a proactive approach to safety and security.

We unify voice, data, video, and analytics in one integrated ecosystem to enable individuals, businesses, and communities to work together in more powerful ways. Our solutions help people make better decisions, act confidently, and be their best in the moments that matter. Bring your passion, potential, and talents to Motorola Solutions and connect with a career that matters.

Department Overview

The Software Enterprise Deployment and Integration team delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. The Software Deployment and Integration team is responsible for delivering Command Center projects to our public safety customers. The projects contained in the Command Center portfolio include large Statewide, Regional, and major Municipal Public Safety Applications (CAD, Mobile, Records Management, Crime Analysis, and Jail), Video, Emergency Call Handling/Next Gen 911 solutions, Asset Management Solutions, and other applications used in the Command Center.
Job Description

Position Overview

Motorola Solutions is looking for a motivated individual to join our team supporting customers so they are always ready for those critical moments. As an Emergency Call Handling (ECH) Project Manager, you will help customers deploy a suite of 911 emergency call handling solutions that will enhance their ability to respond to emergency situations.

Responsibilities include:

General

  • Is accountable for the successful implementation, cutover and hand-off to Support for emergency call handling projects
  • These projects may be as a support PM to a Channel PM or may be as the prime PM for the project
  • Writes, manages and implements the master project plan using automated project management tools, processes and procedures.
  • Measures the performance relating to achieving each set of goals.
  • Understands business implications on all projects.
  • Acquires and maintains high level understanding of relevant internal organizational work flows and practices.
  • Serves as primary point of contact for customers, subcontractors, and internal staff for the project.

Customer Relations

  • Establishes and maintains contact with customers and channel partners as relates to their specific project.
  • Provides regular status updates.
  • Organizes and facilities meetings with internal and external customers to ensure the achievement of project goals, milestones and deadlines.
  • Interfaces with customers and related project managers and channels.

Scheduling

  • Initiates, generates, and maintains project schedules.
  • Leads scheduling status reviews with team members to track current status against planned progress.

Risk Management

  • Perform detailed analyses of program data and recommend solutions to customers.
  • Provides ongoing assessment and coverage of the risks associated with a project.
  • Alerts management of any problem(s) that could severely or adversely affect the project achievements; prepare a plan of action to resolve issues.

Budget/Costing

  • Initiates, generates, and maintains the project budgets (labor and capital) and financial objectives (revenue, margin, and cash).
  • Analyses project costs and leads cost status reviews with other team members and management to track current status against planned progress.

Quality Assurance

  • Ensures designated standards and processes are followed as it applies to assigned projects.

Other

  • From time to time, special projects may require a departure from or addition to regular duties.

Preferred Skills:

  • Experience with Public Safety communications systems
  • Proficient in developing project documents as well as having experience in a cloud-based document management system (Google Workspace).
  • PMP and/or Certified Associate in Project Management (CAPM) desired.
  • Understanding local public safety customers, such as police, fire, and emergency medical services is a plus.
  • Must be a self-motivated team player able to work effectively with general guidance toward objectives.
  • Must have excellent interpersonal, presentation, and negotiation skills
  • Be able to think outside of the scope of responsibilities and take initiative.
  • Be able to work collaboratively with regional and territorial management.
  • Be able to effectively communicate with relevant peers and senior stakeholders.
  • Must be willing to travel 50% - 75%.

This position is a remote position and candidates can be located anywhere in the US. It is preferred that candidates reside in the central region.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

#LI-TW1

#LI-REMOTE

Basic Requirements
  • 3 + year of project management experience managing complex deployments and/or software application deployments.
  • Must be able to obtain background clearance as required by government customer.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
50-75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S.Benefitsinclude:

  • Incentive Bonus Plans
  • Medical, Dental, Visionbenefits
  • 401K with Company Match
  • 9 Paid Holidays
  • GenerousPaidTime Off Packages
  • Employee Stock Purchase Plan
  • PaidParental & Family Leave
  • and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.