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Support Engineer

4 months ago

Chicago, Illinois, United States Snapsheet Full time

About Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organizations of all sizes.

Role Overview: As a Support Engineer, you understand that as a high-growth tech company we stay cutting-edge by keeping our systems, technology, and processes quick, secure, reliable and you have the skillset to do just that. Additionally, you are naturally curious and always looking for ways to drive efficiency across an organization. You see a manual process and immediately find yourself looking for ways to automate it. As a Support Engineer, you are a problem solver and genuinely like solving issues side by side with our external/internal customers' computer systems, software, hardware, etc.

The Support Engineer will work collaboratively with our Senior IT Manager and put your skills in, communication, helpdesk, hardware and software to work in building the best possible solutions that will help Snapsheet continue its rapid growth today and in the future.

Note: You must be located in the Chicago area to be eligible for this position. We are unable to sponsor applicants for work visas for this role at this time.

Support Engineer responsibilities include:

  • Be the primary point of contact for our external customers
  • Handle both internal and external support tickets learning the business so you can triage and direct tickets to the appropriate development team
  • Vendor software application installation and trouble-shooting
  • Local and remote helpdesk support, resolving problems to the end user's satisfaction
  • Monitoring and responding quickly and effectively to requests
  • Documenting internal procedures
  • Desktop equipment ordering, imaging, application onboarding, shipping, and physical setup for new hires
  • Commuting to the office 1-2 days a week

Qualifications:

  • 3+ years of support-related experience
  • Strong analytical aptitude for problem-solving skills
  • Experience with Bash, PHP, Python, Ruby, and/or Powershell is a plus
  • API Troubleshooting experience
  • Ability to work independently, manage time, and organize and complete work based on priority
  • Interested in learning from other professionals and growing their skills
  • Previous technical experience or internships a plus
  • Excellent written and oral communication skills
  • Willingness to learn and adapt

What Will Make You Stand Out as a Support Engineer Applicant

  • Experience using Zendesk and Jira
  • Overarching key ability to be able to understand not just the underlying components, but how they fit together to create the system as a whole
  • Operational background is a plus
  • Strong time management skills and can effectively prioritize
  • Proven examples of your ability to project confidence and helpfulness to colleagues and/or external clients

Snapsheet's Benefits:

  • Medical, dental and vision insurance through Blue Cross Blue Shield
  • Unlimited PTO and flexible scheduling
  • 4% 401k match program
  • Monthly internet stipend
  • Employee Assistance Program: offers 6 visits with trained counselors per life incident
  • Yearly in-person events including our annual Summit and Roadshows
  • Computer and equipment provided
  • Snapsheet SWAG and mailers

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.

Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations due to a disability, please let us know by emailing

Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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