Workplace Experience Specialist

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

WHAT YOU'LL DO

We are looking for a Workplace Experience professional to ensure the successful daily operations of our Chicago office. This individual will help drive the growth of our Chicago team, as well as collaborate with team members across Braze in supporting the development of our global workplace operations initiatives. The Workplace Experience function is in a state of growth and development and we are looking for builders--people who aren't afraid to roll up their sleeves and can create structure in ambiguity. This role sits on the People Team and will report to the Workplace Experience Regional Manager over AMER.

Braze is a fast-paced and rapidly growing company that is looking for a self-starter who is able to exercise good judgment, take fast and proactive initiative, and think objectively to continuously improve our employee experience. You will have a consistent pulse on the needs of our employees in Chicago and be comfortable changing course as global conditions and working environments evolve.

Responsibilities:

• Act as workplace site operations lead and run various site operations and workplace programs to ensure a seamless day-to-day experience (e.g. food, snacks, mail, packages, etc.)
• Manage front desk operations, partnering with others for full coverage
• Monitor and respond to workplace service tickets, maintaining a customer service mindset to ensure world-class standards and service levels for Chicago employees
• Oversee desk management, partnering across the Workplace Experience team to understand and support hybrid working
• Collaborate with others to implement initiatives, processes, tools, policies and playbooks related to workplace operations and programs, including operations related toour new hybrid work strategy
• Partner and develop relationships with key business partners e.g. IT, Finance, Employee Experience, etc. and act as trusted advisor in workplace matters
• Proactively build relationships with leadership and employees, working with manager to use data to understand the habits/needs of Chicago employees
• Support in vendor management, schedule repairs as necessary and help in ensuring we have the best in class suppliers with a lens towards diversity and inclusion
• Serve as the primary point of contact for Chicago building management
• Partner closely with the Procurement team and your manager to ensure that quotes and new vendors are accurately onboarded, while pushing through proposals to ensure timelines are met
• Support in the budget tracking for the Chicago office
• Work with the Employee Experience to coordinate internal events including office parties, company all hands, and industry meetups

WHO YOU ARE

• 3-4 years of experience in Workplace role; experience as site lead a plus
• Experience in change management, administration and vendor management
• Experience working with building management; union building experience a plus
• Demonstrated success in a fast-paced, rapidly growing organization with an ability to manage competing priorities
• Experience with office moves and build-outs
• Experience working in offices and workplace experience for a hybrid workforce, delivering creative solutions to engage a distributed workforce
• Data-driven with a mindset of continual improvement
• Demonstrated success in building strong relationships cross-functionally
• A strong communicator, keeping teams and stakeholders informed and up to date
• Passion for best-in-class workplace experience and customer service
• Proactive and self-motivated with the ability to set own priorities with minimal supervision
• A creative problem-solver, bringing innovative ideas and solutions to the table
• A sharp eye for detail and a sense of office pride
• An awesome can-do attitude - no task is too big or too small
• Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds
• Familiar with Mac computer and GSuite

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $63,000 and $72,000/year with an expected On Target Earnings (OTE) between $70,000 and $80,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT WE OFFER

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we've got you covered so you can prioritize work-life harmony.

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
• Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work

ABOUT BRAZE

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK's 2024 Best Workplaces (Large), #3 on Great Place to Work UK's 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work's 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK's 2023 Best Workplaces for Women (Large), #19 on Fortune's 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK's 2023 Best Workplaces in Tech.

You'll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.