Production Support Specialist

4 hours ago


Austin, Texas, United States Talent Groups Full time
Product Support Specialist

At Talent Groups, we are seeking a skilled Product Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to users of our data annotation tool.

Key Responsibilities:

  • Provide technical support for our data annotation tool
  • Understand user issues, diagnose problems, and provide effective solutions
  • Read, debug, and triage user-submitted code (C++/Python + Javascript)
  • Collaborate with the development team to escalate and resolve complex issues
  • Deliver clear and effective communication to users in English

Required Skills:

  • Proficiency in C++ or Python
  • Experience with Javascript (Angular framework)
  • Strong problem-solving and debugging skills
  • Excellent communication skills to understand, explain, and solve technical problems
  • Ability to work in a shift-based environment

Preferred:

  • Prior experience in product support or technical support roles
  • Knowledge of data annotation tools


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