Production Support Specialist
4 hours ago
At Talent Groups, we are seeking a skilled Product Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to users of our data annotation tool.
Key Responsibilities:
- Provide technical support for our data annotation tool
- Understand user issues, diagnose problems, and provide effective solutions
- Read, debug, and triage user-submitted code (C++/Python + Javascript)
- Collaborate with the development team to escalate and resolve complex issues
- Deliver clear and effective communication to users in English
Required Skills:
- Proficiency in C++ or Python
- Experience with Javascript (Angular framework)
- Strong problem-solving and debugging skills
- Excellent communication skills to understand, explain, and solve technical problems
- Ability to work in a shift-based environment
Preferred:
- Prior experience in product support or technical support roles
- Knowledge of data annotation tools
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