Product Support Specialist

3 weeks ago


Austin, Texas, United States Infojini Full time
Key Responsibilities

As a Product Support Analyst at Infojini, you will be responsible for installing applications, hardware, parts, and/or equipment. Your common tasks will include:

  • Troubleshooting and diagnosing product and service concerns
  • Repairing and resolving product and service issues
  • Contributing to and utilizing the knowledge base
  • Communicating ongoing problems and fixes internally and with customers
  • Reporting on product and service problems
  • Guiding customers on product features, product selection, and configuration and implementation
Requirements

To succeed in this role, you will need to have strong technical skills and the ability to communicate effectively with customers. You will also need to be able to work independently and as part of a team to resolve product and service issues.



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