Service Excellence Representative

2 weeks ago


Neenah, Wisconsin, United States Alta Resources Full time

Company Overview
Alta Resources is a leader in providing exceptional customer service solutions. We are committed to delivering high-quality support to our clients and their customers.

Position Summary
The Customer Care Representative role is designed to deliver outstanding service and sales assistance to both existing and potential customers. This position employs a consultative approach that aligns with the values and mission of Alta Resources. Responsibilities include handling various communication channels such as phone calls, emails, and chats, as well as performing data entry and fulfilling customer requests.

Key Responsibilities
1. Act as a representative of the company by providing top-notch customer service and support, demonstrating professionalism and effective communication skills.
2. Resolve customer inquiries and issues by offering solutions and gathering necessary information, all while maintaining a positive and empathetic demeanor.
3. Ensure accurate documentation and processing of customer interactions in the CRM and other relevant systems.
4. Identify opportunities for sales growth by understanding customer needs and suggesting appropriate products or services.
5. Manage daily tasks efficiently, prioritizing responsibilities to meet performance metrics and deadlines in a dynamic environment.
6. Foster strong relationships with clients and colleagues, providing updates and reports as necessary.
7. Recommend process improvements to enhance service delivery and operational efficiency.

Qualifications
To be successful in this role, candidates should possess:
- A high school diploma or equivalent; further education is a plus.
- Previous experience in customer service or sales is essential.
- Strong communication skills, both verbal and written, with the ability to build rapport with customers.
- Proficiency in using computer applications, including Microsoft Office Suite.
- A proactive attitude towards learning and adapting to new technologies.

Work Environment
This position requires the ability to work in a fast-paced environment while maintaining a focus on quality and customer satisfaction. Regular attendance and punctuality are essential for success in this role.



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