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Member Support Services Representative

2 months ago

Neenah, Wisconsin, United States Community First Credit Union Full time

At Community First Credit Union, we prioritize exceptional service. As a Member Support Services Representative, your outstanding communication abilities, enthusiasm for dynamic environments, and dedication to service excellence will shine through in your daily responsibilities. Your role will reflect our commitment to finding solutions by addressing inquiries, executing transactions, educating members, and resolving concerns. If you seek a workplace that values work-life balance, fosters a community-oriented atmosphere, and encourages the development of your financial expertise, we invite you to explore this opportunity.

In your role as a Member Support Services Representative, you will:

  • Deliver outstanding service over the phone to both internal and external members while utilizing various software systems to enhance those relationships.
  • Adhere to service level expectations and maintain consistent call quality while managing a high volume of inquiries.
  • Articulate the features and advantages of all credit union products and services; suggest appropriate products and services to members.
  • Facilitate share withdrawal requests, fund transfers, pre-authorized credit line advances, outgoing wires, check orders, certificate renewals, and the establishment of savings sub-shares.
  • Provide account details related to balances, check clearings, deposits, postings, and statements.
  • Process, document, and follow up on ACH, payroll distribution requests, and TDs.
  • Assist with online banking and bill payment setup, support, and problem resolution for members and branch personnel.
The ideal candidate will possess:
  • A high school diploma or equivalent; an Associate's degree in banking or finance is advantageous.
  • Two years of experience in financial services or a call center setting.
  • Exceptional verbal communication skills, along with a strong ability to multi-task, prioritize, stay organized, and follow up effectively.
  • Robust knowledge and experience with web-based software applications.
  • A commitment to member service and a passion for problem-solving.
  • The ability to work diligently, seek solutions, and enjoy the process.