Customer Service Representative

4 weeks ago

Salt Lake, Utah, United States Martin Brower Full time

Overview:

Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest technologies to deliver unmatched value for our customers.

Responsibilities:

Schedule: Sunday - Thrusday

Hours: 7:30a - 4:00p

Pay: $20 - $23

Bilingual (Spanish speaking) is a plus

Pay Transparency Statement:

The compensation philosophy reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.

Position Summary:

The Customer Service Representative Serve as a customer service liaison, communicating directly with multiple customers to provide information for daily business functions and be responsible for all clerical and administrative tasks required by the business unit and assisting various departments.

Position Responsibilities may include, but not limited to:

Act as first point of contact to customer calls and emails

Interact with multiple customers ensuring that customer's needs are met timely and accurately, and all policies/procedures specific for each location are followed accordingly

Provide customer support with special requests and assist various departments within distribution center as needed

Utilize specialized software to validate store orders

Take inbound calls, special delivery requests and process orders

Follow up on requests from distribution centers in a timely manner

Review email communications concerning promotions

Provide consistency of service to restaurants with continuous training

Other projects or duties as assigned

Qualifications:

Required Skills and Experience:

A High school diploma or GED plus 1-2+ years of previous call center or related experience

Experience with Microsoft Office

Strong computer skills

Excellent communication skills both written and verbal

Must have strong attention to detail

This position must pass a post-offer background and drug test

Preferred Skills and Experience:

Previous high volume call center experience

Previous experience in the food industry

Physical Demands and Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

Customer Service|Client Solutions Specialist

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