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Manager, Product Management- External Affairs
4 months ago
Manager, Product Management- External Affairs
External Affairs (EA) works with external and internal stakeholders to create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, Government and Political Affairs, Regulatory Relations, and Strategy and Engagement. Through our teams, we have access to a diverse group of motivated changemakers similarly focused on the ingredients for a better future.
The EA Strategy and Engagement (EASE) team leads substantive and significant projects and activities to deliver value across the department and the company. Our work is diverse and wide-ranging, but focused on providing material support to the mission, identity, and strategic goals of the enterprise. Joining this team will challenge and diversify your purpose and perspectives. Our work isn't easy and the bar is high, but the impact of success will be far-reaching and tangible.
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
In this role you will be working on a team that is truly changing banking for good, driving Product decision-making and tech delivery for Capital One's External Affairs compliance, story-telling and philanthropic strategies as part of the External Affairs Strategy and Engagement (EASE) product team. You will have the opportunity to help guide the team through massive changes in regulatory requirements, customer experience, process upgrades, and technology modernization while maintaining Capital One's exceptional regulatory record. Your primary focus will be on technology as a primary component of a broader investment in modernized EA architecture that will enable multiple intent areas long-term.
In this role, you'll be expected to demonstrate proficiency in four key areas :
Human Centered
You'll lead sourcing and synthesis of customer discovery efforts to understand customer and user needs to drive the long term vision for your productYou'll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your visionBusiness Focused
You'll own and prioritize the mid-term (0-12 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that you and your team will be successfulYou'll define OKRs and KPIs for your product and will be responsible for measuring and tracking to those metrics, with an eye to adjusting and refining your roadmap as the data dictatesTechnology Driven
You'll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the businessYou'll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver while always looking to ensure you're using the best tool for the jobTransformational Leadership
You'll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teamsYou'll integrate requirements and objectives from multiple stakeholders to ensure alignment and solid decision-making
We want you if you are:
Intellectually Curious . You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you.Impact-driven. You dream big. You desire to make the world a better place, and you get energy from working with others with similar passions to accomplish big, bold goals.Do-er. You're biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You're well organized, able to multitask and able to prioritize your work.Passionate & Customer Focused . You care about growing others and bringing them together around what's possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.Mission-driven. This role is centered around Capital One's philanthropy and community investments, and your deep passion for investment in local communities is an asset.Risk-focused. The ultimate consumers of this work are our regulators and the OCC, so you understand that deliverables must include quality controls, accuracy, and audit readiness.
Basic Qualifications:
Bachelor's Degree or military experienceAt least 3 years of product management experience or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering
Preferred Qualifications:
Bachelor's Degree in Computer Science or EngineeringMBA or Master's degree2+ years of experience in Agile product management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
