Manager, Marketing Communications

Found in: beBee jobs US - 1 week ago

Los Angeles, California, United States Riot Games Full time

Player Support at Riot Games strives to shatter the service expectations of players worldwide, providing millions of players with high-quality support that echoes Riot's values in every experience we provide.

As the Player Support Knowledge & Communications Manager you will be responsible for the quality and effectiveness of our knowledge, communications, and quality assurance programs within Global Player Support.

In this role you will gain a deep understanding of our players' support journey and lead knowledge management initiatives to optimize their experience and the time it takes to get them back in the game. This will involve implementing content strategy to support player self-serve, aligning the voice of Player Support, optimizing agent knowledge and implementing KCS, and driving player experience standards through quality assurance practices. In addition, you will help lead the execution of internal knowledge management practices, communication strategy, and change management support within Global Player Support.

Responsibilities:Partnering with the Sr. Manager, Knowledge Management, define and implement a holistic strategy, roadmap, and resource model to scale and support our knowledge, communications, and quality assurance programsLead, develop, and scale a high performing team that unlocks knowledge management capabilities and continuously expands our impactProvide leadership in aligning the voice of Player Support to the voice of Riot Games; refining external knowledge content, defining social media presence, and calibrating player-facing communication in support of the player experienceDefine and execute internal documentation guidelines, templates, and practices; maintaining internal documents of record for knowledge management and player support including maintaining knowledge sharing platformsDefine and implement knowledge and communication standards including templatization, knowledge organization, variation of media, and use of knowledge and communication principlesLeverage content, tooling, audience behavior, and audience sentiment metrics to determine efficacy of the knowledge and communications programs; refining accordingly to exceed performance standardsCreate and maintain a feedback loop with internal stakeholders; sharing performance and behavior trends identified through quality assurance practicesMaintain currency of knowledge management industry trends and technology, providing consultancy and facilitating workshops to improve knowledge management practices within Player SupportProvide writing and communication support as neededRequired Qualifications: 7+ years of experience in a knowledge management, organizational learning, or technical writing3+ years of experience in leading knowledge, communications, or talent development teamsExperience identifying opportunity spaces, defining strategy, aligning vision, and driving deliverable and performance outcomesThrives in ambiguity and can adapt and lead through dynamic environmentsExperience in coaching and developing cross functional teams connected through shared organizational objectivesDemonstrated ability to lead multiple projects simultaneously, delivering against project requirements and timelinesExperienced Change Leader and Communications StrategistDesired Qualifications:KCS CertifiedExperience working in the Tech and/or Gaming Industry For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

  • Marketing and Communications Associate

    Found in: beBee jobs US - 2 weeks ago

    Los Angeles, California, United States University of California Los Angeles Full time

    Department Summary The mission of the UCLA CDA is to improve adolescent health, education, and well-being through developmental science. We do this by communicating the opportunities of the adolescent years and sharing the science in ways that positively impact policies and practices that serve young people. CDA is seeking a Marketing and Communications...

  • Marketing Manager

    Found in: beBee jobs US - 2 weeks ago

    Los Angeles, California, United States Synapse International Full time

    Topasia USTopReap is a global company that provides one-stop renewable resource logistics online service platform with multiple modes, committed to providing customers with innovative, fast, and reliable renewable resource logistics services. As logistics and industry experts, we have decades of experience in the logistics industry and a professional team of...

  • Influencer Marketing Manager

    Found in: beBee jobs US - 2 weeks ago

    Los Angeles, California, United States Kitsch LLC Full time

    KITSCH is proud to be recognized as a self-financed, female and minority owned global accessory brand built on positivity and pure hard work. Established in 2010, with a business plan no longer than a paragraph, Kitsch has grown from door to door sales to selling products in over 27 countries across 20,000 retail locations worldwide.KITSCH is committed to...

  • Marketing Program Manager III

    Found in: beBee jobs US - 3 weeks ago

    Los Angeles, California, United States L.A. Care Health Plan Full time

    Salary Range: $102, Min.) - $132, Mid.) - $163, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...

  • Marketing Account Manager

    Found in: beBee jobs US - 1 week ago

    Los Angeles, California, United States Mansa Musa Brands Full time

    Looking for marketing account mangers & brand strategists to join our Floriday team where we have recently been incorporated & expanded too. We are a digital marketing agency that specialises in influencer marketing, strategic social media conversations and unique pop-up experiences.Remuneration System: Project Profit-sharingWe work on global accounts such...

  • Community moderator/manager

    Found in: beBee jobs US - 1 week ago

    Los Angeles, California, United States Cozy World Full time

    We're Cozy World Metaverse, the sickest NFT-powered game mixin' Binance Smart Chain (BSC) and Ethereum (ETH) blockchain tech. We're all about an open world vibe, hooking you up with multiple realms that'll blow your mind, thanks to Unreal Engine 5 tech.We're on the hunt for a Community Manager/Moderator who's deep into web3 and blockchain, especially if...

  • Influencer Marketing Manager

    Found in: beBee jobs US - 2 weeks ago

    Los Angeles, California, United States Whatnot Full time

    We're innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear.As an Influencer Marketing Manager, you'll oversee influencer strategy and execution for one of our core verticals at Whatnot.Each vertical contains subcategories with their own unique communities and creators (e.g. Fashion includes...

  • Associate Manager, Marketing

    Found in: beBee jobs US - 2 weeks ago

    Los Angeles, California, United States Klook Full time

    About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

  • Arena Club: Lifecycle Marketing Manager

    Found in: beBee jobs US - 1 week ago

    Los Angeles, California, United States M13 Full time

    About Arena Club:Arena Club, co-founded by 5x World Series Champion Derek Jeter and entrepreneur Brian Lee, is revolutionizing the collectibles industry with the launch of the first digital card show. By transforming the way collectors buy, sell, and trade sports cards and memorabilia, Arena Club is leading the industry into a new era. With transparent...

  • Program Manager, Community Outreach

    Found in: beBee jobs US - 3 weeks ago

    Los Angeles, California, United States University of Southern California Full time

    Program Manager, Community Outreach - Engemann Student Health - Full Time 8 Hour Days (Exempt) (Non-Union)Keck Medicine of USCHospitalLos Angeles, CaliforniaThe Community Outreach Program Manager oversees the planning and implementation of outreach programs strategies and events..Works in collaboration with the Strategic Advisor and Executive Director,...

  • Community Liaison

    Found in: beBee jobs US - 1 week ago

    Los Angeles, California, United States VyncaCare Full time

    Overview: Hybrid opportunity Community Liaison needed in the Los Angeles area Business Deveolpment: Enhanced Care Management$75k-$85k plus unlimited bonus potentialmileage $0.67 Position Summary: The ideal candidate should be self-motivated, energetic, compassionate, and have a strong background in community support and patient engagement. You will be...

  • Events and Marketing

    Found in: beBee jobs US - 4 days ago

    Los Angeles, California, United States CORE Community Organized Relief Effort Full time

    As an Events and Marketing Intern at Relief Compass, you will play a crucial role in supporting the planning and execution of events and marketing initiatives aimed at raising awareness, engaging supporters, and mobilizing resources for our humanitarian efforts. You will work closely with our Strategy Teams and Marketing and Communications teams to...

  • Marketing Coordinator

    Found in: beBee jobs US - 2 weeks ago

    Los Angeles, California, United States O-P-E-N Full time

    ABOUT OPENBe present, together.Our mission is three simple words. Open is a modern studio designing a new way to practice wellbeing. We combine our hybrid methodology with a social and engaging platform to make mindfulness achievable for all. We engage the senses with music, sound, breath, and movement to create inspiring and meaningful shared experiences on...

  • Brand Marketing Director

    Found in: beBee jobs US - 1 week ago

    Los Angeles, California, United States Buck Mason Full time

    At Buck Mason, we're on a mission to redefine the American wardrobe. Founded in 2013 by Sasha Koehn and Erik Allen, our journey began in a humble 350-square-foot garage off Abbot Kinney Boulevard in Venice, California. We combine old-school manufacturing techniques with modern technology to design updated, modern American classics for daily wear. Our...

  • Sr. Product Marketing Manager

    Found in: beBee jobs US - 2 weeks ago

    Los Angeles, California, United States Xano Full time

    About Xano:Xano is the fastest way to build a scalable backend for any App using No-Code. Each Xano account comes with a Scalable Server, a Flexible Database, and a No-Code API Creator that can transform, filter, and integrate with data from anywhere. We are well-capitalized and on the road to accomplishing our broader mission: to empower anyone to create...

  • Vice President Of Marketing

    Found in: beBee jobs US - 2 weeks ago

    Los Angeles, California, United States WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC Full time

    Vice President of MarketingWest Coast Dental is a leading provider of dental support services (DSO) for a network of fifty full-service adult and children's dental offices throughout Southern California. Committed to operational excellence and delivering a great patient experience, our affiliated offices offer a comprehensive range of dental services,...

  • Growth Marketer

    Found in: beBee jobs US - 1 week ago

    Los Angeles, California, United States Oak & Rove Full time

    Oak & Rove is a growing startup focused on creating high-end bags and accessories for the modern business professional. Our mission is to create extremely well-designed and stylish products that add real value to our cusomters lives. We got off to a difficult start as the pandemic took hold right during our initial production run. As the economy and markets...

  • Sr. Communications Specialist

    Found in: beBee jobs US - 3 weeks ago

    Los Angeles, California, United States teamworkonline Full time

    AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier...

  • Sr. Communications Specialist

    Found in: beBee jobs US - 3 weeks ago

    Los Angeles, California, United States AXS Full time

    AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier...

  • Email Marketing Specialist

    Found in: beBee jobs US - 3 days ago

    Los Angeles, California, United States Sunbit Inc. Full time

    JOB TITLE: Email Marketing SpecialistLOCATION: RemoteREPORTS TO: Customer Marketing DirectorThe Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed...