Community Liaison
2 weeks ago
Hybrid opportunity
Community Liaison needed in the Los Angeles area
Business Deveolpment: Enhanced Care Management
$75k-$85k plus unlimited bonus potential
mileage $0.67
Position Summary:
The ideal candidate should be self-motivated, energetic, compassionate, and have a strong background in community support and patient engagement. You will be responsible for developing and maintaining new contacts and/or partnerships in the community. The desired candidate will develop and execute strategic community outreach plans that may include collaborating with marketing. The position is responsible for identifying, operationalizing and measuring the success of our community partnerships related to social determinants of health. This position will be responsible for in-person visits if patients request. All work will occur in partnership with the market and the enhanced care management team.
RequirementsCandidate needs to be able to travel within the LA County area.2-years of healthcare experience required, call center experience highly preferredExperience working in a CRM, Salesforce experience, highly preferredIdeal candidate will also have some social work experience, although not required.Experience working in a medical practice or healthcare setting is preferred.Experience & comfort using technologies such as a computer, telephone, and various types of electronic health record (EHR) platforms to document patient interactions and schedule patients for appointments.Medical Terminology certification is preferredAbility to work independentlyProficient with Microsoft and Google applicationsStrong communication, speaking, and presentation skillsStrong motivational skills including conflict/dispute resolution techniquesMust have access to reliable internet connectionEssential Job Duties/ ResponsibilitiesSchedule: Monday-Friday 9am-5pm in Pacific time zone, with the possibility of afternoons, evenings, and/or Saturday morningsThe Community Liaison will build and maintain collaborative relationships with community resource centers, physician offices and other advocacy groups that impact out target population.You will learn and understand the local market and agency differentiators.Develop and execute strategic marketing plans.Work in the community and or in clinics, hospitals to support members who rely on you as the main case manager helping to gain access to community resources.Identifies, develops and builds relationships with community organizations, provider offices, and faith-based organizations; performs activities to enhance presence in the community.The Community Liaison develops and implements strategic, and community led approaches to engagement.-
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