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Quality Assurance Analyst

2 months ago

Kansas City, Missouri, United States Cognizant Technology Solutions Full time
Quality Assurance Analyst

Kansas City, MO / St. Louis, MO / Cincinnati, OH / Missoula, MT / Virtual

This is a remote position open to any qualified applicant in the United States.

Company Overview:

Advanced Technology Group (ATG), a Cognizant Company, is a global leader in Quote to Cash advisory, implementation, and managed services to both mid-market and large enterprise brands seeking increased agility in the "everything as-a-service" economy. Implementing CRM, Quoting, and Billing systems are the core of what we do and we are the #1 implementation partner for three leading providers of cloud or platform-based CPQ and Billing Solutions. We provide unique and differentiated value to our clients, our ISV partners, and our GSI partners, using years of domain expertise, a set of proprietary tools and intellectual property, and a refined set of delivery accelerators.

Position Overview:

The Quality Assurance (QA) Analyst is an instrumental member of the project team, helping to ensure that a solution is fit for end user's needs. QA Analysts work closely with the entire project team to review the overall functional and non-functional requirements, while keeping a user's perspective in mind. Activities in this role will include analyzing non-functional requirements and technical designs, translating functional requirements into test cases, identifying defects and driving them to resolution. Ideally, candidates will possess a drive for thinking creatively to resolve complex problems and enjoy contributing to solutions regardless of their functional role within a project team.

Key Responsibilities:

  • Advise: Review functional/operational requirements and design specifications; advise Project Management, Business Analysts, and/or Testing Leads regarding requirements and design testability. Be an outspoken advocate for QA best practices during all stages of a project
  • Planning: Develop, communicate, and implement comprehensive QA strategies to ensure testing coverage over the duration of a project
  • Collaboration: Collaborate with client stakeholders and business users to understand use cases and requirements in order to better advocate for business users. Collaborate with project and business teams to reproduce, analyze, and document software defects.
  • QA Mastery: Understands QA fundamentals and can apply these to a variety of project types. Able to create and execute test cases, stay organized in testing efforts, and accurately identify, document, and report software defects

Key Experience:

  • Demonstrates success and experience in the following areas:
    • Entry- level QA: Strong consultative and analytical skills; some knowledge of software development lifecycle preferred
    • Mid-level QA: Proven experience creating and executing test cases while leveraging various test heuristics to validate that solutions are working as expected
    • Senior- level QA: Proven experience working on multiple Quote to Cash (Q2C) implementations involving CPQ, CLM, CRM, Billing, or ERP platforms (including e-Business, SaaS applications, or cloud-based transformations/integrations). Ability to stay organized and effective on complex engagements involving multiple workstreams or QA team members. Demonstrated background of success in leading and managing small to medium sized test teams
  • Demonstrates ownership and accountability through self-directed task management
  • CPQ or Billing experience is a plus

Preferred Knowledge and Skills:

  • Deep knowledge of testing best practices as applied to SaaS cloud platforms
  • Proven abilities in test plan and test case development and execution
  • Comfortable using a variety of test case management and issue tracking platforms
  • Familiarity with Agile/Scrum disciplines preferred
  • Experience with end-to-end system development lifecycle of SaaS implementation projects preferred
  • Hands on experience tracking and reporting defects, issues and overall results to peers and management
  • Able to work closely with QA Automation resources to identify test automation use cases
  • Self-motivated and ability to excel in team oriented environment, yet able to work independently requiring minimal direction.
  • Exemplifies a high degree of personal integrity and interpersonal skills and abilities
  • Has a fundamental understanding of business practices and basic knowledge of information management systems, with the drive and ability to learn quickly
  • Sets priorities, goals, and timetables to manage time efficiently and achieve maximum productivity
  • Proves a willingness to commit the additional time and effort necessary during period of heavy workload in order to meet project milestones and delivery deadlines
  • Communicates with clarity and impact, understanding how the message has been received
  • Experience with setup and user interface highly desired
  • Exhibits high energy and drive, brings enthusiasm and the ability to engage with people at multiple levels on projects and meetings
  • Is firm and decisive, willing to make unpopular decisions when necessary
  • Excellent verbal and written communication skills

Relevant Technologies:

  • Experience in the following technologies are preferred (but not required): Salesforce CPQ, Salesforce Billing, Apttus CPQ, Apttus CLM, Gotransverse TRACT, Spring CM CLM, Conga CLM and other related solutions, Xactly SPM solutions, Aria billing platform, Salesforce Communities and Cloud Craze
  • Salesforce Service Cloud, Sales Cloud, Marketing Cloud, Zuora, Oracle Big Machines, Calidus Cloud Solutions, Netsuite, Mulesoft, and other SaaS/Cloud Q2C and related solutions

Education:

  • 4-year degree in a technical or business field of study preferred, but not required
  • Knowledge of Quote to Cash process (CPQ, Order Management, Billing, and CRM) a plus

Location and Travel:

  • Willingness and ability to travel up to 50% (subject to change at any time based off project demands)
  • Desired locations are ATG Delivery Centers, located in Missoula, MT, Cincinnati, OH, Kansas City, MO or St. Louis, MO, however for senior experienced professionals working virtual may be an option.

ATG believes in advancing inclusion, acceptance, and understanding amongst our team by employing individuals who bring unique perspectives and diversity of experiences to the company. We encourage all interested individuals, including people of all races and national origin, people of all ages, people of all religions, people with or without disabilities, and/or people with any gender identity and sexual orientation, to apply.

'Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a "Green Card") for this role'