Field Application Scientist, Molecular Biology and Protein Purification

3 weeks ago

Piscataway, New Jersey, United States GenScript Full time

About GenScript

GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy.

GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology

About ProBio

ProBio proactively provides end-to-end CDMO service from drug discovery to commercialization with proactive strategies, professional solutions and efficient processes in cell and gene therapy (CGT), vaccine, biologics discovery and antibody protein drug to accelerate drug development for customers. ProBio's total cell and gene therapy solution covers CMC of plasmid and virus for IND filing as well as clinical manufacturing and commercial manufacturing. In terms of plasmid service, ProBio supports the most clinical approvals for CGT drugs including mRNA vaccines, CAR-T in China. It is also the first GMP manufacturing platform to provide in vitro transcription (IVT) template linearized plasmids for mRNA vaccines and has supported several mRNA vaccine global enterprises to obtain clinical approvals. In terms of viral vector service, \ProBio has a stable and high-yield viral vector platform.

Job Scope:

The Field Application Scientist (FAS) opening is for Genscript's Life Sciences' Catalog Products division. The position requires onsite availability in Piscataway, New Jersey with the ability to travel 20%.

This role is a pivotal technical resource, offering expert advice and technical support to our clients across the United States. The role involves an array of responsibilities including product testing, implementation, training, onboarding, and ensuring exceptional service quality to our customers. You will need to quickly master our products/instruments to effectively provide front-line implementation, support, and training to end-users. In addition, you will need to collaborate closely with the sales team to conduct customer demonstrations and assist with product evaluations. FAS will lead and manage project implementations, directly interfacing with leaders at premier pharmaceutical companies and laboratories. This position offers a significant opportunity for growth and is ideal for individuals passionate about facilitating research through automation, while maintaining high quality standards in both academic and industry settings.

Key Responsibilities:

Lead Customer Implementations: Oversee new customer onboarding including workflow definition, implementation, and training to ensure smooth go-lives.
Product Presentation: Deliver presentations on company products and instruments with a strong foundation in scientific and technical knowledge.
Support Infrastructure Development: Create and refine support processes, and develop documentation and training materials to enhance user experience.
Application data generation: Work in the lab and with R&D team to generate application data and/or performing experiments for troubleshooting with customer.
Troubleshooting and Issue Resolution: Address and resolve technical issues, managing customer troubleshooting inquiries and complaints.
Training and Demonstrations: Conduct comprehensive training sessions for customers, sales teams, and external distributors through engaging presentations and demonstrations.
Feedback and Improvement: Analyze trends in support cases and provide feedback to production and R&D teams to facilitate product improvements.
Field Technical Support: Accompany the sales team on trips to provide on-site technical support and deliver seminars and presentations.
Sales and Marketing Support: Participate in various sales and marketing activities to promote GenScript products, including direct customer visits.
Cross-functional Liaison: Serve as a key intermediary between customers, sales, production, and R&D teams on various projects, ensuring effective communication and coordination.
Industry Engagement: Represent the company at conferences, trade shows, and exhibitions, delivering presentations and assisting with the technical promotion of GenScript products.

Qualifications:

Solid technical background, Ph.D. and laboratory experience in relevant life science technologies (molecular biology, protein purification, protein chemistry, biochemistry, cell biology, immunology, etc.)
Experience working with protein purification, plasmid DNA purification, and cloning, etc.
Excellent problem solving, communication and presentation skills
Customer-focused, proactive/action-oriented
Highly motivated with the ability to work independently and in a dynamic team environment
Quick learner
Solid business sense is a plus
Must have basic computer skills using most of the software tools for molecular biology/protein
Ability to travel 20-30%

#LI-EB1 GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.

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