Senior Director of NORAM Sales

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) to operate and grow.

With over 20,000 clients across 90+ countries—we're the largest in our industry and shaping the future of travel, together.

Our team is an 'Ohana of 700+ people around the world. We're passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One 'Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world's leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we've helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we've known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can't wait to see all that's to come.

About the Role

As we enter a critical phase of expansion, we are seeking an exceptional Senior Sales Director to lead our North American Sales organization into the future. This role is designed for a visionary leader with an extensive record of sales excellence, particularly in navigating the complexities of expanding B2B SaaS sales in a mature region. The ideal candidate will possess an innate ability to drive sales teams beyond traditional targets, leveraging a mix of strategic foresight, enablement experience, in-depth industry knowledge and a creative approach to problem-solving.

What you'll do here:

• Strategic Leadership: Lead our Sales organization across North America, focusing on identifying and capturing growth opportunities in various market segments. You'll craft and execute forward-thinking strategies to not only meet but exceed our sales targets. Serve as our Sales thought leader, proactively identifying opportunities and implementing strategic plans with effective change management processes.
• Data-Driven Sales Design: Employ a data-driven approach to refine and optimize the sales process while challenging the status quo and expanding our market presence. Your role involves developing and implementing cutting-edge sales strategies tailored to diverse client needs.
• Build a High-Performance Culture: Build and sustain a high-performance culture aligned with FareHarbor values, identifying and mitigating barriers to sales success and regularly surpassing our collective targets.
• Performance Metrics and Accountability: Define clear performance metrics across all of our Sales teams and establish a culture of accountability. Regularly review these metrics with all local Sales leadership, discussing performance, areas for improvement, and strategies for addressing challenges.
• Develop Leaders: Develop and support the professional growth of sales management. Through focused skill enhancement, mentorship, leadership training, and advanced sales strategies, ensuring managers are well-equipped to lead their teams effectively.
• Continuous Learning and Improvement: Implement robust feedback loops within the Sales division to rapidly integrate best practices and insights. Your leadership will cultivate a culture of agility, continuous improvement, and innovation, ensuring we remain competitive and adaptive.
• Clear Communication: Develop and clearly articulate sales objectives and opportunities to the team, fostering an environment of transparency, alignment and radical candor.
• Strategic Partnerships: Collaborate closely with cross-departmental leadership to ensure a unified approach to our sales strategy that aligns with the company's broader growth objectives. Your collaborative efforts will span across multiple teams including Lead Generation, Sales Operations, Sales Training, Onboarding, and Product Development and ensure we remain proactive against industry trends and client needs.
• Innovative Client Acquisition: Develop and test innovative strategies for attracting, closing, and retaining valuable clients, enhancing our market presence and customer base.
• Talent Attraction and Retention: Build and deploy strategies to attract and retain top talent, fostering a team that is driven by our mission, target-focused, and eager to succeed.
• Competitive Strategy: Continuously assess the competitive landscape, adjusting our sales strategy in response to competitor movements and market demands.
• Leadership Advisory: Act as a trusted advisor to FareHarbor's leadership, offering insights on risks and opportunities to inform strategic decision-making as we scale our Sales impact.

Requirements:

• 10+ years of experience in leading B2B SaaS Sales teams and sales leaders in a high-velocity software sales environment
• Demonstrated experience of implementing and surpassing targets effectively while empowering and developing Sales leadership
• Proven experience in building and restructuring a highly effective + efficient sales organization, touching on sales operations and sales enablement to allow and optimize for the highest level of output across all market sizes
• Exceptional communication and interpersonal skills, capable of building strong relationships internally and with clients.
• Proven innovation in sales strategies and processes, with a willingness to experiment and adapt.
• Ability to manage, organize, and prioritize, leading effectively through the dynamics of change in an entrepreneurial environment
• Exceptional leadership skills with a track record of building, motivating, and managing high-performing teams in high-growth environments
• Knowledge of SaaS software & CRM experience

Benefits

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit
  • 22 weeks paid parental leave
  • 2 weeks paid grandparent leave
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.