Director of Operations

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Kering, Wayne

Division: Solutions
Job Posting Title: Director of Operations
Time Type: Full Time

The Director of Operations provides overall direction and guidance to the operational activities of the organization. Provides strategic leadership and management to Operations within a large geographic region. The Regional Director of Operations will strive to maximize growth and profitability while responsibly managing the resources of their region according to the company and client expectations and policies. Develops and implements long and short term strategies to achieve financial and growth targets. Develops emerging talent and successors and creates a work environment that promotes the values of DSV.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for supporting the Company strategy including growth and transformational initiatives. Develops regional strategies to align with enterprise targets. Ensures targets are achieved and local needs are also met.
• Plans and budgets regional financial targets. Responsible for ensuring results are achieved against targets.
• Ensures operational excellence within and across our core services.
• Ensures operational excellence through standardization of existing practices, risk assessment and review of key metrics.
• Provides leadership and creates an environment that fosters passion, teamwork and agility within the organization.
• Ensures initiatives are developed and executed in the selection and development of talent and creates an environment that improves associate engagement.
• Builds and sustains long-term client relationships. Supports local, regional and global sales initiatives by partnering with key clients and delivering a high level of client focus to business initiatives.
• Plans and successfully executes start-up facilities for new business.
• Spearheads teams and partners with clients to trouble-shoot and solve existing issues or problems.
• Contributes as a key member to our sales and solutions team in winning key strategic accounts.
• Develops and implements an operations strategy tailored to our client that identifies opportunities to improve cost control and margin improvement and will lead to organic growth.
• Consistently works within a complex matrixed environment.
• Works collaboratively and establishes solid business relationships with supporting departments including but not limited to: Human Resources, Sales, and Finance.

The Regional Director of Operations directly supervises General Managers. Responsible for overall management to achieve client satisfaction. Must interpret policies, purposes, and goals of the organization for subordinates. Responsible for performance management of direct reports. Builds bench strength by leading, developing and challenging operations teams to raise individual and collective performance levels by demonstrating and promoting discretionary effort.

SKILLS & ABILITIES

Education & Experience:

• A bachelor's degree in engineering, Business or Logistics or equivalent fields is required
• A minimum of 10 years logistics operations management experience with big box", e-commerce or specialty retailers and at least 5 years' experience as a regional operations leader managing multiple locations.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

Computer Skills:

• Strong proficiency in MS Office applications is needed.
• Working knowledge of industry WMS

Certificates & Licenses: None

Language Skills

• English (reading, writing, and verbal)

Mathematical Skills

• Intermediate mathematical, accounting, and financial skills

Other Skills

• Excellent verbal, written and visual/presentation communication skills.
• Must be adept at navigating within a matrixed organizational structure.
• Results-oriented and able to work and meet timelines.
• Ability to work well under pressure and multi-task.
• Demonstrated ability to work in a complex matrix environment across multiple levels within the organization.
• Ability to motivate and inspire others to achieve.
• Ability to question and challenge existing ways of thinking.
• Experience in a "client-centric" environment with accountability for both operations metrics and client relations.
• Must excel at and enjoy teaming with members of the operations team and client representatives to trouble-shoot and solve existing problems.
• Direct experience preparing budgets and actively participating in financial reviews with a solid understanding of standard and actual cost variances
• Has led high-performing teams. Can recruit, develop and motivate superior talent
• Possess the ability to motivate and maintain effective working relationships with staff and partners.
• Ability to rely on experience and judgment to plan and accomplish goals.
• Successfully work to reach company goals in an environment in which a wide degree of creativity and latitude is required
• Integration experience with the supply chain industry is helpful

PREFERRED QUALIFICATIONS

Education and/or Experience

• Master's degree preferred.
• Third-party logistics experience is preferred but not required.

Certificates, Licenses, Registrations or Professional Designations

• Involvement in relevant professional organizations is desirable

Core Competencies

Leader of Others

☒ Accountability

☒ Business Acumen

☒ Communication / Building Partnership

☒ Developing Oneself

☒ Developing Others

☒ Drive for Results

☒ Embracing Change

☒ Problem Solving

☒ Empowerment

☒ Leadership Excellence

☒ Leading Change

☒ Problem Solving

Independent Contributor

☐ Accountability

☐ Communication / Building Partnership

☐ Customer Orientation

☐ Developing Oneself

☐ Drive for Results

☐ Embracing Change

☐ Problem Solving

☐ Professional Competencies

PHYSICAL DEMANDS

Occasionally

• Handling/Fingering, Sitting

Frequently

• Bending

Constantly

• Walking and Standing

Ability to Lift/Carry and Push/Pull

• 21-50 pounds
  • Reach above shoulder, reach outward, squat, or kneel.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.

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