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Director, Tooling Product Management

2 months ago

New York, New York, United States American Express Full time
You Lead the Way.
We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives.

Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.

American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.

And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.

Find your place in technology on #TeamAmex.

Within the Technology Portfolio Management team, the Director of Product Management for Portfolio Tools will lead a team responsible for driving transformation of our portfolio toolset forward, optimizing customer experience and creating efficiencies in support of the Tech portfolio planning for the enterprise.

In this pivotal role, you will lead the development and management of critical internal tools that optimize our technology investment management across the enterprise.

You will be responsible for the entire product lifecycle, from strategy formation to product deployment and iteration, ensuring these tools meet user needs and enhance our business operations.

You will collaborate closely with stakeholders across functions, drive strategic decisions based on robust data analysis, and lead change management initiatives to ensure successful adoption.

Your leadership will directly contribute to our mission of transforming enterprise-level management tools, fostering a culture of innovation and accountability within your team.

This is a hybrid role based in New York; Hybrid colleagues work a mix of in-office and virtual days, coming into the office 3 days per week.

Leaders and colleagues will plan common days for in-person connection, collaboration, and events.

What you'll do:

Product Strategy and Vision:


Develop a clear vision and strategic product roadmap for internal tools that support portfolio management, focusing on scalability, user efficiency, and integration with existing systems.


Partner Collaboration:


Work closely with Portfolio, Engineering, Product, and Business leaders to ensure that the tools developed are well-aligned with their needs and the company's strategic goals.

Facilitate regular feedback loops to capture and prioritize user requirements and enhancements.

Performance Metrics and Reporting:


Establish key performance indicators and metrics to measure the effectiveness of the tools and make data-driven decisions for future improvements.


Change Management and Adoption:
Lead change management efforts to promote adoption of these tools across the organization.
Develop training programs and documentation to assist users in transitioning to new or updated tools.

Team Leadership:
Build and manage a team of product managers and analysts dedicated to creating and refining these critical internal products.
Foster a culture of innovation, accountability, and collaboration.

Who you are:

Product Management Expert:
Proven experience in managing software or technology products, ideally within an enterprise setting managing internal tools.

Analytical and Strategic:
Ability to analyze complex data, understand user needs, and translate them into effective product solutions.

Communicative and Collaborative:
Strong interpersonal skills with an aptitude for building relationships with key partners and leading cross-functional teams.

Technologically Savvy:
Familiarity with Agile development methodologies and project/financial management tools such as Jira, Clarity, Apptio, Rally or similar.

Change Leader:


Skilled in change management, capable of guiding large teams through transitions and fostering widespread adoption of new tools and processes.

Qualifications:


Minimum of 7 years of experience in product management, with at least 3 years in a leadership role managing technology-based products.

Bachelor's degree in Business Administration, Computer Science, Engineering, or equivalent.
Master's degree preferred.
Experience with portfolio management tools and financial scenario modeling is highly desirable.

QualificationsSalary Range:
$145,000.
00 to $230,000.
00 annually
bonus
equity (if applicable)
benefitsThe above represents the expected salary range for this job requisition.
Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:
Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20

weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window:
to access the three posters.
Employment eligibility to work with American Express in the U.
S.
is required as the company will not pursue visa sponsorship for this position.

Job Field:

TechnologySchedule:
Full-time.

Estimated Salary:
$20 to $28 per hour based on qualifications.