Technical Operations Transformation and Process Optimization Manager

4 weeks ago

Chicago, Illinois, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path toward becoming the best airline in aviation history. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations worldwide with millions of customers and thousands of employees, we have a unique responsibility to uplift and provide opportunities where we work, live, and fly. We can only do that with a genuinely diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package to keep you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space-available travel, United is genuinely a one-of-a-kind workplace. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team consists of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help ensure our planes are well taken care of and ready to get our customers to their desired destinations. If you're prepared to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Technical Operations/Maintenance

The Technical Operations Transformation and Process Optimization Manager will support streamlining processes and organizational change efforts concerning mobility and transformation projects across the division, including communications and training strategy and delivery.

Job overview and responsibilities

The Transformation and Process Optimization team within Tech Ops works to partner and tackle sophisticated business problems. In this position, one will work across cross-functional teams to efficiently implement Tech Ops Systems and relevant business process changes.

The manager will lead all project aspects, from metric(s) development to digital transformation of core business systems to improve safety, quality, delivery, and cost. In addition to projects, there is a strong focus on coaching and mentorship of CI methodologies.

  • Leading performance of base checks, daily interactions on the execution of base visits, coordination with internal stakeholder groups for near-term plans and package content improvements
  • Acting as an interface with local supplier leadership, coordinating quality, performance, and financial performance facets.
  • Develop project strategies and plans, including stakeholder assessment, communications, leadership alignment, organization transition, change readiness, capability transfer, and end-user training.
  • Provide direct support and mentor to base maintenance teams through transitions.
  • Champion and lead unified training and adoption strategies for improved tools and processes for business users.
  • Coaching project team members on their development
  • Conducting and supporting training of team members on Continuous Improvement tools and techniques in both formal and informal (just-in-time) settings
  • Working closely with business leaders throughout the project life cycle
  • Developing and managing business leader relationships at Director/MD levels

NOTE: This position is based at the CSC-Willis Tower, located in Chicago, IL., and is considered a hybrid work schedule, working on a 3-day in-office schedule that may evolve with the company's needs.

United values diverse experiences and perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications makes for a stronger candidate, we encourage applicants who may not feel they check ALL those boxes We always seek individuals who will bring something new to the table

Qualifications

What's needed to succeed (Minimum Qualifications):

  • Bachelor's degree or equivalent experience in Engineering, Technology, or Business Administration
  • Completion of Lean Six Sigma Green Belt Training with a successful exam from a recognized institution and progress toward certification that includes a real-life project
  • 3+ years of experience in continuous improvement or consulting
  • Experience in diverse (multiple business areas) continuous improvement portfolio implementation
  • 2+ years of professional work experience using statistical analysis
  • Completion of multiple cross-functional projects using Lean Six Sigma
  • Ability to apply sophisticated Lean principles or advanced Six Sigma principles to process improvement
  • Exceptional analytical and problem-solving skills
  • Demonstrated leadership ability in a changing business environment
  • Ability to work effectively with people at all levels in an organization
  • Excellent oral and written communication and presentation skills
  • Must be legally authorized to work in the United States for any employer without sponsorship for a full/part-time position
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

  • Lean Six Sigma Black Belt certification with formal training and successful exam from a recognized institution, and completion of real-life project
  • 1+ years of GB and BB training experience
  • 3+ years of work experience using statistical analysis
  • 3+ years of diverse CI portfolio implementation
  • Previous airline business experience
  • 1+ years experience in people management

United Airlines is an equal opportunity employer. As applicable law requires, United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and perform crucial job functions. Please get in touch with to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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