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Associate IT Operations Analyst

4 months ago

Eagan, Minnesota, United States ECOLAB Full time

Ecolab is seeking an Associate IT Operations Analyst to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality. EcoSure clients include top brands in the hospitality industry including foodservice and hotels, as well as convenience stores, facilities, and long-term care.

What's in it For You:

  • The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments * The ability to make an impact and shape your career with a company that is passionate about growth and that can provide a long-term career path in operations, training, sales, or leadership
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best * Comprehensive benefits package starting day 1 of employment including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more
  • * Be part of a company that values a culture of safety that includes top-notch safety training and personal protective equipment * Supportive, team-oriented atmosphere that nurtures your entrepreneurial spirit and respects your abilities.
  • High potential career opportunities, due to our commitment to promoting from within.
  • An opportunity to be part of a Fortune 500 company dedicated to a cleaner, safer, healthier world.

What You Will Do:

  • The Associate IT Operations Analyst is responsible for providing specialized support to EcoSure clients and Brand Protection Advisors through a variety of tasks including:
  • Provide Tier 1 and Tier 2 Phone, Case, and email support to EcoSure Brand Protection Advisors.
  • These incidents are typically time-sensitive and involve supporting auditors with technical issues encountered in the field, often at a Client location. As such, our priority is to quickly solve problems or implement work-around solutions.
  • Troubleshoot custom internal applications in a Microsoft Windows or mobile device environment (Apple iOS or Android)
  • Troubleshoot hardware deployed to our Field Advisors (Device resets, verify application settings, Open and escalate tickets where applicable.)
  • Document best practices for tasks, issue resolution
  • -Provide Tier 1 and Tier 2 phone and email support to EcoSure Customers for Website/reporting issues.
  • Efficiently resolve or escalate customer inquiries related to online Customer Web Portal access in a Microsoft Windows, macOS, iOS, or Android environment
  • Troubleshoot customer access issues across multiple internal databases
  • Typically responds to 20-40 calls and emails daily from EcoSure customers in a manner that maintains the highest service levels expected from our clients
  • Completes necessary records to document support requests.
  • Create/Maintain user accounts for internal EcoSure applications and databases, including Salesforce and other proprietary applications

Minimum Requirements:

  • Bachelor's Degree in a Technical Area or Equivalent Experience
  • 1-2 Years' work experience in customer support, help desk, and/or call center operations
  • Strong technical communication skills, both written and verbal
  • No immigration sponsorship available

Preferred Requirements:

  • Ability to learn and develop support processes for proprietary software.
  • Proficient in use and troubleshooting of Apple iOS/iPad/iPhone
  • Proficient in use of Microsoft Office/Office365 Platform including Teams
  • Familiarity with Salesforce and ServiceNow Platforms
  • Excellent critical thinking and problem-solving acumen
  • Ability to manage competing and changing priorities in a fast-paced environment
  • Strong interpersonal skills
  • Ability to handle confidential and highly sensitive information
  • Some experience with EcoSure business processes

Benefits


Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at

Covid-19 Vaccine Notice

Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.



Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.



Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.