Enrollment Services Specialist

1 month ago

Grayslake, Illinois, United States College of Lake County Full time


Enrollment Services Specialist

Internal Position Title: Enrollment Services Specialist*

Posting Number: S02754

Department:: Adult Education Testing

Position Type: Staff

Job Family: Specialist

Summary:

The College of Lake County is currently searching for an Enrollment Services Specialist* to join the Adult Education Department. The Enrollment Services Specialist*, under the direct supervision of the Operations and Compliance Manager, provides intake, admissions, testing, registration, and other enrollment services to HSD (formerly GED) and ESL students, and assists in the post-testing of students. This position enters student application, other student information, and test scores in the DAISI and PeopleSoft systems. *This is a grant funded position; continued employment in this position is based on external funding sources.

Why choose the College of Lake County for your next opportunity? The College of Lake County (CLC) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays), generous vacation, sick and personal time off and 14 paid holidays each year.

CLC is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences. CLC achieved a milestone in 2023 with its designation as a Leader College. This national recognition awarded by the Achieving the Dream Network is the result of improved student outcomes through the CLC's relentless commitment to transformational change and the implementation of innovative practices within the student success model over the past few years.

CLC aspires to be a place where every student succeeds, every employee thrives, so that every business achieves and every community grows. Our mission is to be innovative and value-driven in supporting student success through developing and encouraging employees of all backgrounds on their journey toward achieving personal and professional growth.

Required Qualifications:

  1. High School Diploma or equivalent with a minimum of four (4) years of work experience OR an Associates degree with two (2) years of work experience OR a Bachelors degree plus one (1) year of work experience
  2. Proficiency in using technology such as iPads, tablets, laptops, desktops, webcams, etc.
  3. Proficiency in the Microsoft Office Suites and Office 365 applications such as SharePoint, Teams, and Forms.
  4. Experience working with diverse populations and committed to diversity, equity and inclusion.
  5. Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.
Desired Qualifications:

Posting Date: 07/30/2024

Closing Date:

Expected Start Date:

Special Instructions Summary: *This position is grant funded; continued employment is based on external funding sources.

Pay Rate: $18.77/hr

Full-Time/Part-Time: Full Time

Location Lakeshore

Total Hours Per Week: 40.00

Work Schedule:

Monday - Thursday: 12:00 pm to 8:30.Fridays: 8:00 a.m. - 4:30 p.m.Occasional SaturdaysPosition reports to Lakeshore Campus. Will also conduct enrollment and testing services at extension (Grayslake and Southlake Campus) and community sites based on the need for office coverage.

Software Testing Required:

Interview Process Requirements: None

EEO Statement:

The College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities.

Summary of Essential Functions:

Project and Process Management: 65%
1) Provides admissions, intake, enrollment, and testing services
2) Proctors pre-testing (placement) and post-testing following the rules, policies, and procedures of the state (ICCB) and Basic Skills test instrument database (e.g. CASAS & eTests)
3) Administers electronic assessments (e.g. eTests) for on-campus and community site testing events. Enters student information and test results into DAISI, PeopleSoft, and TopsPro.
4) Occasionally administers paper/pencil assessments, scans the answer sheets for upload into the Basic Skills test instrument database (e.g. TopsPro). Checks database if all test scores for the students were read by the scanner and transferred to the test database.
5) Organizes and maintains all testing materials and files
6) Works closely with Data Operations department by preparing, organizing, and maintaining all student and testing records during the intake and testing process
7) Reports requests in accordance with departmental and grant mandated ADA guidelines
8) Participates in planning and review sessions with concerning testing events and enrollment services
9) Interdepartmental collaboration and communication within Adult Education and ESL division (Faculty, Student Success Team, and Outreach & Recruitment); as well as other student services departments within the college (e.g. Help Desk, GLC/LSC Welcome and One Stop Centers, ADRC, Department of Global Engagement, Records, Registration Services, and SLC Student Services)
10) Assist supervisor with hiring, onboarding, and training of new Enrollment and Testing Center staff
11) Provides leadership and guidance to Enrollment Services Assistants and Student Support Assistants; ensures that pertinent meeting information and procedures are properly disseminated and delegated to all assistants
12) Participates in CASAS and ICCB training and webinars/informational sessions

Customer Service: 30%1) Provides daily Adult Education and ESL general information by responding to student, faculty, staff, and community inquiries on the phone, in-person, and via email
2) Assists students with CLC application, intake, and other enrollment forms
3) Enrolls students in classes during priority and regular registration
4) Communicates and facilitates the understanding of ICCB testing and Adult Ed/ESL registration process to students and faculty through emails, phone calls, text messages, and class visits
Other: 5% 1) Other duties as assigned.

To apply, visit

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