Support Specialist, Workforce

3 weeks ago


Remote, Oregon, United States Restaurant365 Full time

The Support Specialist, Workforce is responsible for supporting R365 Payroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with R365 Payroll. A successful applicant will have a proven track record of great attention to detail and the ability to work simultaneously on multiple tasks and projects. The combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success.

How you'll add value:

  • Respond to technical support tickets
  • Prompt customers for information necessary to troubleshoot problem reports
  • Reach out to customers by phone and / or screen share as necessary to understand problem reports
  • Help customers understand R365 payroll integration functionality
  • Diagnose and document software defects and escalate them to management
  • Participate in live chats
  • Manage personal queue of customer tickets
  • Identify gaps in company self-help documentation
  • Identify and share ticket trends with Implementation Team
  • Conduct Basic Training on an as-need basis
  • Other duties as assigned

What you'll need to be successful in this role:

  • Previous background with Payroll and HR Systems
  • High attention to detail
  • Excel knowledge
  • Flexible and adaptable based on the needs of the client and internal team
  • Solution oriented mindset with ability to articulate under pressure
  • Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
  • Strong technical aptitude with experience communicating across multiple platforms
  • A passion for helping people get the most out of technology

PREFERRED QUALIFICATIONS

Familiarity with restaurant managementFamiliarity with restaurant labor scheduling and labor managementUnderstanding of basic accounting journal entry principlesUnderstanding of labor accrualsPayroll Implementation Experience

R365 Team Member Benefits & Compensation

  • This position has a salary range of $22-$29 per hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives

#BI-Remote



  • Remote, Oregon, United States Restaurant365 Full time

    Restaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make...


  • Remote, Oregon, United States Restaurant365 Full time

    Restaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make...


  • Remote, Oregon, United States Deputy Full time

    At Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive. Our reach extends across 70+ countries worldwide, serving more than 320,000 workplaces. Deputy is a global SaaS workforce management company headquartered in Sydney, San...


  • Remote, Oregon, United States Deputy Full time

    At Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive. Our reach extends across 70+ countries worldwide, serving more than 320,000 workplaces. Deputy is a global SaaS workforce management company headquartered in Sydney, San...


  • Remote, Oregon, United States Deputy Full time

    At Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive. Our reach extends across 70+ countries worldwide, serving more than 320,000 workplaces. Deputy is a global SaaS workforce management company headquartered in Sydney, San...


  • Remote, Oregon, United States MyAdvice Full time

    Position SummaryAs MyAdvice's Customer Support Specialist, you will deliver the highest quality support to our digital marketing clients by solving concerns with excellent efficiency via various communication channels. Our Customer Support Specialists serve as empathetic communicators to assist our clients with technical issues when using our products and...


  • Remote, Oregon, United States Robin Full time

    About Robin:Robin is the leading hybrid workplace experience platform. Since 2014, we've empowered people to do their best work by building tech solutions that fuel vibrant workplace experiences. Our platform redefines work and community building for hybrid companies everywhere. With industry-leading desk booking and room scheduling software alongside our...


  • Remote, Oregon, United States Hypori Inc. Full time

    Hypori, a leading provider for SaaS cybersecurity solutions, is transforming secure mobility for Federal and Commercial customers, including the United States Army. Hypori's secure virtual workspace enables users to access critical data and apps from any mobile device without compromising user privacy. From commercial IP to national security level intel,...


  • Remote, Oregon, United States Hypori Inc. Full time

    Hypori, a leading provider for SaaS cybersecurity solutions, is transforming secure mobility for Federal and Commercial customers, including the United States Army. Hypori's secure virtual workspace enables users to access critical data and apps from any mobile device without compromising user privacy. From commercial IP to national security level intel,...


  • Remote, Oregon, United States Topstep Full time

    [Customer Service / Remote] - Anywhere in U.S./ Competitive salary & bonuses / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist you'll: Own user issues through various channels, such as phone, email, live chat, and social, from start to resolution; Use technical ability to master trading platforms, internal tools, and systems;...


  • Remote, Oregon, United States Duetto Full time

    OUR TEAMIn Technical Support, our vision is to delight customers with speedy responses using a high level of knowledge and a personalized experience. As a Support Specialist, you are responsible for responding to and resolving customer support cases. The team adheres to a touch-and-hold Support model operating from a single global queue. The breadth of...


  • Remote, Oregon, United States Duetto Full time

    OUR TEAMIn Technical Support, our vision is to delight customers with speedy responses using a high level of knowledge and a personalized experience. As a Support Specialist, you are responsible for responding to and resolving customer support cases. The team adheres to a touch-and-hold Support model operating from a single global queue. The breadth of...


  • Remote, Oregon, United States Restaurant365 Full time

    Restaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make...


  • Remote, Oregon, United States Restaurant365 Full time

    Restaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make...


  • Remote, Oregon, United States Roadie Full time

    Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by providing access to more than 200,000 independent drivers nationwide – allowing...


  • Remote, Oregon, United States Roadie Full time

    Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by providing access to more than 200,000 independent drivers nationwide – allowing...


  • Remote, Oregon, United States OnBoard Full time

    Customer Support Specialist I Function: Customer Experience Reports to: Manager, Customer Support Reviewed: Position Summary: The Customer Support Specialist provides tier one support for our products with both customers and internal employees. This position involves troubleshooting product software and technical issues for existing customers, becoming a...


  • Remote, Oregon, United States Unlayer Full time

    We are looking for a talented and experienced Technical Support Specialist to join our dynamic team.This position will serve as support for technical customer escalations, finding fixes, workarounds, and final solutions by troubleshooting issues and providing exemplary customer service. This position will also play a critical role in supporting our customer...


  • Remote, Oregon, United States CSC Corptax Full time

    Job DescriptionGlobal Support Specialist (Onboarding)Wilmington, DE (Hybrid)Monday-Friday, 8am-5pm CSC's Global Subsidiary Management (GSM) Team offers corporate compliance and governance services to Fortune 500 companies in more than 140 countries around the globe. By partnering with CSC, clients reduce the complexities associated with international...


  • Remote, Oregon, United States Echo AI Full time

    About Echo AIEcho AI is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Echo AI is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights with...