Current jobs related to Vice President, Workforce Customer Success - Remote, Oregon - Restaurant365

  • Senior Vice President of Customer Success

    4 weeks ago

    Remote, Oregon, United States insightsoftware Full time

    Senior Vice President of Customer Success Full-time Company Overview insightsoftware is a worldwide leader in delivering comprehensive solutions tailored for the Office of the CFO. We understand that a successful business strategy is rooted in accessible financial information. Our offerings span financial planning and analysis (FP&A), accounting, and...

  • Senior Vice President of Customer Success

    3 weeks ago

    Remote, Oregon, United States insightsoftware Full time

    Senior Vice President of Customer Success Full-time Company Overview insightsoftware is a worldwide leader in delivering comprehensive solutions tailored for the Office of the CFO. We believe that an actionable business strategy is rooted in accessible financial data. Our offerings span financial planning and analysis (FP&A), accounting, and...

  • Senior Vice President of Market Strategy

    3 weeks ago

    Remote, Oregon, United States Verint Full time

    Senior Vice President of Go-To-Market StrategyVerint stands at the forefront of Customer Experience Automation, committed to empowering organizations to enhance customer interactions and boost operational efficiency. We are seeking a Senior Vice President of Go-To-Market Strategy to spearhead our Platform Strategy aimed at fostering business expansion. In...

  • Senior Vice President of Market Strategy

    3 weeks ago

    Remote, Oregon, United States Verint Full time

    Senior Vice President of Go-To-Market StrategyVerint stands at the forefront of Customer Experience Automation, committed to empowering organizations to elevate customer interactions and boost operational efficiency. We are seeking a Senior Vice President of Go-To-Market Strategy to spearhead our strategic initiatives. In this pivotal role, you will oversee...

  • Senior Vice President of Market Strategy

    3 weeks ago

    Remote, Oregon, United States Verint Full time

    Senior Vice President of Go-To-Market StrategyVerint stands at the forefront of Customer Experience Automation, committed to empowering organizations to enhance customer interactions and boost operational efficiency. We are seeking a Senior Vice President of Go-To-Market Strategy to spearhead our Platform Strategy aimed at driving substantial business...

  • Regional Vice President, Federal

    2 days ago

    Remote, Oregon, United States OwnBackup Full time

    Job Title: Regional Vice President, FederalOwn is seeking a highly experienced and results-driven Regional Vice President, Federal to lead our Federal Vertical and drive growth in the Public Sector market.About the RoleDevelop and execute a comprehensive sales strategy to maximize adoption of Own within the State and Local market.Lead a team of Federal sales...

  • Vice President of Federal Operations

    3 weeks ago

    Remote, Oregon, United States OwnBackup Full time

    About OwnBackupOwnBackup is a premier data management platform that empowers organizations to safeguard and leverage their SaaS data, driving transformative outcomes for their businesses. Our solution enables clients to maintain the integrity, security, and compliance of their essential data while discovering innovative ways to extract insights more...

  • Senior Vice President of Customer Engagement and Growth

    3 weeks ago

    Remote, Oregon, United States insightsoftware Full time

    Senior Vice President of Customer Engagement and Growth Full-time Company Overview insightsoftware is a leading global provider of integrated solutions tailored for the Office of the CFO. We are committed to ensuring that actionable business strategies are supported by accessible financial data. Our offerings span financial planning and analysis...

  • Regional Vice President, Enterprise Sales

    1 week ago

    Remote, Oregon, United States KeepTruckin Full time

    About the RoleWe are seeking a highly experienced Regional Vice President, Enterprise Sales - Texas to lead our fastest growing segment at Motive. As a key leader, you will manage a team of Enterprise Account Executives and guide them in engaging and closing Motive's largest prospects. Your team will sell into the most impactful companies in North America...

  • Assistant Vice President, Portfolio Management

    3 weeks ago

    Remote, Oregon, United States Nationwide Private Client Full time

    About the Role: If you are dedicated to safeguarding what is important to individuals and are keen on enhancing and streamlining operations to deliver optimal customer value, then the Property and Casualty division at Nationwide Private Client may be the right fit for you. Our commitment to our customers is at the heart of our mission, and we seek...

  • Senior Vice President, Regional Chief Financial Officer

    3 weeks ago

    Remote, Oregon, United States Ascension Full time

    Job SummaryThe Senior Vice President, Regional Chief Financial Officer is a key leadership position at Ascension, responsible for overseeing the financial resources and strategic planning for their respective markets.Key ResponsibilitiesParticipate in the development and execution of the organization's vision, policies, and short/long-term objectives for...

  • Assistant Vice President, Portfolio Management

    3 weeks ago

    Remote, Oregon, United States Nationwide Private Client Full time

    Position Overview: If you are dedicated to assisting individuals in safeguarding their most valued assets while also streamlining processes to enhance customer satisfaction, then the Property and Casualty division at Nationwide Private Client may be the ideal environment for you. At Nationwide, our commitment to being 'on your side' is reflected in our...

  • Customer Success Manager

    18 hours ago

    Remote, Oregon, United States NICE Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at NICE. As a key member of our customer-facing team, you will be responsible for securing long-term adoption and relationships with our customers, as well as driving growth and expansion of their accounts.Key ResponsibilitiesManage a portfolio of...

  • Customer Success Manager

    1 week ago

    Remote, Oregon, United States NICE Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at NICE. As a key member of our customer-facing team, you'll be responsible for driving long-term adoption and relationships with our customers.Your primary focus will be on managing a portfolio of accounts, identifying opportunities for growth and expansion, and providing...

  • Federal Sales Director

    2 weeks ago

    Remote, Oregon, United States OwnBackup Full time

    About the RoleThe Regional Vice President, Federal, is a critical leadership position responsible for driving the growth and success of Own's Federal Vertical. This role requires a seasoned sales leader with a proven track record of success in the public sector.Key ResponsibilitiesDevelop and execute a comprehensive sales strategy to drive revenue growth in...

  • Customer Success Manager

    3 weeks ago

    Remote, Oregon, United States Egnyte Full time

    About the RoleWe are seeking a seasoned professional to lead our Customer Success team in the Financial Services sector. As a Manager of Customer Success, you will be responsible for driving engagement with our top financial clients, developing strategic relationships with key accounts, and overseeing a team of Customer Success Managers focused on the...

  • Regional Business Development Manager

    2 weeks ago

    Remote, Oregon, United States OwnBackup Full time

    About the RoleThe Regional Vice President, Federal, is a critical leadership position responsible for driving the growth and success of Own's Federal Vertical. This role requires a seasoned sales leader with a proven track record of success in the public sector.Key ResponsibilitiesDevelop and execute a comprehensive sales strategy to drive revenue growth in...

  • Federal Sales Director

    1 week ago

    Remote, Oregon, United States OwnBackup Full time

    Job Title: Regional Vice President, FederalAt Own, we're seeking a seasoned leader to drive growth and success in our Federal Vertical. As Regional Vice President, Federal, you'll play a critical role in executing our Federal Sales Program and maximizing adoption of our platform within the State and Local market.Your Key Responsibilities:Develop and execute...

  • Customer Success Intern

    1 week ago

    Remote, Oregon, United States Workiva Inc. Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Success Intern to join our team at Workiva Inc. As a key member of our Customer Success team, you will play a critical role in providing exceptional service to our customers, creating and implementing customer documents using industry-leading software, and collaborating with...

  • Customer Success Intern

    2 days ago

    Remote, Oregon, United States Workiva Inc. Full time

    About the RoleThe Customer Success Intern will support the Customer Success team by providing excellent service, document setup, and collaboration. This person will create, implement, and tag customer documents using Wdesk to meet their document setup needs.Key ResponsibilitiesCreate and implement customer documents using industry leading softwareCollaborate...

Vice President, Workforce Customer Success

4 months ago

Remote, Oregon, United States Restaurant365 Full time

Restaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make sure we are and always will be "Best in Class" ... and we want that for you too

The Vice President, Workforce Customer Success, will be responsible for ensuring the overall success of customers using our suite of Workforce products. This role will focus on strategic leadership and reporting for the onboarding, support, adoption, professional services, and Payroll Operations teams. This role is crucial for driving long-term retention and growth of our Workforce strategy. The emphasis will be on weekly reporting and strategic alignment with Sales, Product, and Dev leaders, as well as collaboration with several members of our Executive team, including the CEO. This role will report to the SVP of Customer Success

How you'll add value:

  • Provide weekly reports to the Workforce Stakeholder team, including the CEO, on Workforce KPIs and the progress of quarterly initiatives.
  • Identify new opportunities and future initiatives across the entire Workforce Customer Success program.
  • Motivate and lead the team to achieve quarterly company objectives, enhancing gross retention and operational efficiency within Workforce Products.
  • Mentor and elevate leaders within the growing team to support the rapidly expanding business.
  • Create, monitor, and refine team KPIs.
  • Manage clients at risk and serve as an escalation point, mitigating client frustrations before they reach the executive team.
  • Identify potential project pitfalls and spearhead resolutions for escalations.
  • Track metrics, project details, and deadlines through various platforms, including , Freshdesk, and Salesforce.
  • Conduct one-on-ones with managers and utilize all current tools to ensure their success in their roles.
  • Contribute to a positive, fun, and innovative culture.
  • Maintain and strengthen cross-departmental alignment with Product, Dev, Finance, Sales, and Marketing.
  • Optimize and measure the entire post-sales Customer Journey lifecycle.
  • Travel and present on behalf of Customer Success for prospective clients and conferences when needed.
  • Manage customer programs and outreach initiatives.
  • Perform other duties as assigned.
  • Other duties as assigned.

What you'll need to be successful in this role:

  • A proven track record leading a CS organization in the software industry and exceeding targets for 5+ years.
  • Demonstrates a deep industry knowledge and passion for Payroll / Workforce
  • 7-10 years' experience with supporting and maintaining customers in a SAAS platform specifically for Payroll.
  • Ability to understand and articulate technical concepts and derive solutions.
  • Strong organization and time-management skills.
  • The ability to work independently without supervision
  • Very organized, detail oriented, and analytical
  • Positive, collaborative, and flexible working style
  • Ability to teach and coach effectively
  • Ability to travel up to 10%

R365 Team Member Benefits & Compensation

  • This position has a salary range of $160K-$220K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.