ERP Implementation Support

1 month ago

Saint Paul, Minnesota, United States Genesis10 Full time
Genesis10 is seeking a ERP Implementation Support for a contract with our client in St. Paul, MN.

Job Description:

The Contract Level 2 IT Help Desk Support Specialist is responsible for providing advanced technical support and troubleshooting for end-users across various locations. This role requires a high level of expertise in diagnosing and resolving issues as it relates to a software implementation. The specialist will travel to different sites as needed and provide off-hours support to ensure continuous availability of IT services. This is a contract-based position that requires strong technical skills, excellent communication, and a proactive approach to problem-solving.

This resource will be supporting a manufacturing environment so targeting a resource who has worked in a Level 2 support type of role within a manufacturing environment.

Key Responsibilities:
  • Advanced Troubleshooting:
  • Diagnose and resolve software issues for end-users.
  • Provide support for end users who will be new to using scanners.
  • Manage and resolve issues that come up from end users in the plant ensuring timely and effective solutions.
  • Assist users in person, over the phone, and via remote support tools with MS Teams with technical issues and inquiries.
  • Deliver excellent customer service, maintaining high levels of user satisfaction.
  • Travel and On-Site Support:
  • Travel to various company locations to provide on-site support as required. The first two locations to go live with MS Dynamics 365 are LeCenter, MN and Boston, MA.
  • Collaborate with local IT teams to address specific site needs and challenges.
  • Off-Hours Support:
  • Provide off-hours support on a rotating schedule to ensure 24/7 availability of IT services.
  • Respond promptly to urgent issues and outages during off-hours, minimizing downtime.
  • Maintain accurate and up-to-date documentation of support activities, troubleshooting steps, and resolutions in the help desk ticketing system.
  • Create user guides and technical documentation to assist end-users and IT staff.
  • Collaboration and Training:
  • Work closely with other IT team members to ensure seamless integration and support of IT services.
  • Provide training and mentorship to the end users, enhancing their skills and knowledge.
  • Continuous Improvement:
  • Identify opportunities to improve any support processes and procedures
Required Basic Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Minimum of 3-5 years of experience in a technical support or help desk role, with at least 2 years in a Level 2 support position.
  • Experience in supporting a diverse range of hardware, software, and network technologies.
  • Has provided level 2 support within a manufacturing environment.
Soft Skills:
  • Excellent problem-solving and analytical skills.
  • Strong communication skills, both written and verbal.
  • Customer-focused with a commitment to delivering high-quality support.
  • Ability to work independently and manage multiple priorities
  • Office and on-site environments, with travel to various company locations as needed.
  • Contract-based with flexible hours, including off-hours and weekend support as required.
  • Competitive contract rate based on experience and qualifications.
Compensation:

Hourly W2 pay rate $

We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges.

If you have the described qualifications and are interested in this exciting opportunity, apply today

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

Behavioral Health Platform

Medical, Dental, Vision

Health Savings Account

Voluntary Hospital Indemnity (Critical Illness & Accident)

Voluntary Term Life Insurance

401K

Sick Pay (for applicable states/municipalities)

Commuter Benefits (Dallas, NYC, SF)

Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran

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