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Information Technology Specialist

5 months ago


Fort Shafter, United States U.S. Army Cyber Command Full time
Determines procedures required to solve the problem upon assigned problem report/request for technical assistance.
Determines cause, distinguishing between hardware/software problems, and takes appropriate action.

Reviews mini-/micro-processor hardware/software specifications to ensure implemented systems are maintainable, properly configured, and in accordance with established guidance/resource constraints.

Conducts appropriate follow-up actions with end-users to ensure ADP support services are implemented and are consistent with requirements.
Provides configuration/acquisition advice to end-users to include an analysis of user's microcomputer requirements.
Responsible for a technical support network encompassing firmware/hardware/software installation/configuration/troubleshooting.