Sr Manager, Global BI Data

2 months ago

Needham, Massachusetts, United States SharkNinja Full time

Our purpose is to positively impact people's lives every day in every home around the world We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.


Position Overview:

SharkNinja is seeking a motivated individual passionate about delivering an exceptional consumer experience and adept at telling stories through data analysis & insights. The Manager Global Data & Analytics will report directly to the Sr. Director Global Consumer Experience Operations and will review and report on key contact center data trends at SharkNinja, covering everything from consumer behaviors to KPI metrics. These reviews and reports may be conducted personally or by their direct reports (Specialist Global Data & Analytics).

The Sr Manager BI Global Data & Analytics must provide valuable and actionable insights to the Customer Experience leadership team on how to improve business strategy while maintaining the highest standard of customer/consumer service. They are also responsible for communicating and presenting pathways for continuous improvement to the Consumer Excellence Team. These recommendations may include new processes, KPI introductions, deep dive analyses, and business intelligence. Ability to tell stories using data to produce an outcome.

Duties and Responsibilities:

  • Assists in improving the customer experience by gathering customer insights, analyzing data, mining information across all customer touchpoints and channels and translating it into actionable activities
  • Ensures stakeholders understand how to interpret and apply VOC data
  • Turns data into information to drive action
  • Prepares and supports dashboard reports containing VOC and operational metrics that are relevant to specific business units. Creating dashboards and reports for business insights
  • Provide day to day quantitative analysis, as requested by Executives or Management. Work with different data sources, proceed to analysis, and share results with stakeholders.
  • Distilling the key takeaways from large datasets into simple everyday language to drive actions and improvements, be a data storyteller.
  • Lead a team comprised of Specialist, BI, Global Data & Analytics while establishing a strategy to achieve key business objectives. Ability to set direction to team members
  • Immerse yourself into the operations and product teams to enable you make good decisions with context.
  • Prepare Daily/ Weekly / Monthly reporting for key executive meetings, that provide actionable insights vs. just the data, in a clear and concise manner.
  • Results orientated with a focus on the details to drive positive consumer experience
  • Be proactive with data findings to shape the future of Consumer Excellence, not being comfortable with the status quo.
  • Capable of summarizing complex data to be presented/shared in a simple comprehensible way for SharkNinja executives via PowerPoint. Storytelling bringing value to the business
  • Represent the voice of the Consumer Excellence team in cross functional meetings and represent own area of specialization with confidence and purpose.
  • Cross-functional collaboration
  • Use stories to compellingly and effectively present customer feedback to stakeholders
  • Ensure data accuracy and reliability in reporting
  • Oversee the development and implementation of analytical models. Designing and maintaining BI solutions
  • Provide strategic insights to support business decisions. Advising on data-driven strategies
  • Coordinate with the data engineer and data analyst to ensure data-driven strategies.

Attributes and Skills:

  • Leads by example by being the advocate for the Customer Experience across channels (or across the organization)
  • Proficiency in BI tools like Power BI, Tableau
  • Knowledge of data warehousing and ETL processes
  • Strong business acumen and strategic thinking
  • Excellent communication skills, both verbal and written
  • Demonstrated aptitude to develop and lead others.
  • Ability to create visualizations of data trends to present to cross functional teams and management.
  • Comfortable presenting to front line associates to C-Suite executives.
  • Organized and detail orientated.
  • Able to work with substantial amounts of data and easily identify meaningful trends.
  • Adapts well to change and manages time effectively to meet deadlines.

Education and Experience:

  • Bachelors degree preferred.
  • Minimum 5 years of Data analyst, Insights & Analytics or data-oriented role.
  • Minimum 3 years in a management role.
  • Previous experience in the durable goods category a definite asset.
  • Contact center experience preferred – ability to spot the smoke
  • Strong analytical skills, experience with data lakes (Snowflake), and proficiency in MS Power BI.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.


YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET

  • Lead us to be "RARELY SATISFIED"
  • Make things better each day; "PROGRESS OVER PERFECTION"
  • Use your knowledge of our consumer, understand that "DETAILS MAKE THE DIFFERENCE"
  • Deliver something great; "WINNING IS A TEAM SPORT"
  • Be clear and honest, "COMMUNICATING FOR IMPACT"

Explore SharkNinja:

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SharkNinja's Candidate Privacy Notice can be found here:


We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at

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