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Sea Logistics Operational Care Specialist, Revenue Care

4 months ago

Detroit, Michigan, United States Kuehne+Nagel Full time

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit site is looking for a new Sea Logistics Operational Care Specialist, Revenue Care to join our Sea Logistics team.

Your Role

Reporting to the Sea Logistics Operational Care Revenue Manager you will be responsible for ensuring that our internal customers' experience is a positive one each and every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with Customer Care Location's – Customer Care Locations, proactive customer service, problem solving, follow up, interaction with our customer service colleagues.

Your Responsibilities

  • You will keepfiles relating to all sea import accounts billing.
  • Responsible forbilling of accounts using the pricing quoted to clients within the periodestablished.
  • You will reviewthe Gross Profit and confirm accuracy.
  • Ensure allbilling is correct and completed in time by the end month.
  • Collaboratingwith the operational team to ensure all information needed for billing isfiled in the system.
  • You will beprocessing files while adhering to all policies and procedures.
  • Collaboratewith the system process team to drive automation utilization related toOperational Care processes.
  • Constantlychallenge the status quo when it comes to process improvement.
  • Maintainawareness of and adherence to QSHE (Quality, Safety & Health,Environment, Security & Dangerous Goods) programs

Your Skills and Experiences

  • 1+ years'Customer Service experience (Relationship Management)
  • 1+ years'billing experience processing billing
  • You will havethe ability to pay close attention to detail.
  • You will havethe ability to work in the office 5 days per week.
  • Intermediateskills with Microsoft Office Suite

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.- with the nature of your request. We will answer your inquiry within 24 hours.